Host - The Harborview Hotel

5 days ago


Port Washington, Wisconsin, United States The Harborview Hotel Full time

Job Summary: We are seeking a highly skilled and customer-focused Host to join our team at The Harborview Hotel. As a Host, you will be the first point of contact for our guests, providing exceptional service and ensuring a warm and welcoming experience.

Key Responsibilities:

  • Guest Service: Greet and seat guests, answer phone calls, and respond to guest inquiries in a professional and courteous manner.
  • Take-out Orders: Process, pack, and collect payment for take-out orders, ensuring accuracy and efficiency.
  • Server Support: Assist servers by refilling beverages, clearing plates, and responding to requests from seated guests.
  • Cleanliness and Maintenance: Clean and maintain the lobby area, restrooms, and other assigned areas, ensuring a clean and safe environment for guests and staff.
  • Parting Comments: Offer a parting comment to departing guests, ensuring a positive and memorable experience.

Requirements:

  • Physical Demands: Stand for up to 45% of the shift, walk for up to 45%, and lift up to 10 pounds.
  • Environmental Exposure: Work in a climate-controlled dining room, with occasional exposure to heat and humidity in the kitchen.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work with limited supervision.

Benefits:

  • Medical, Dental, and Vision Insurance: Available to regular full-time team members and leadership team.
  • 401(k) Matching: Eligible to enroll in the 401(k) after 6 months of service, with a 100% match at 3% contributions and 50% up to 5%.
  • Paid Time Off: Available to all team members, including sick and vacation time.
  • Holiday Pay: Available to all team members.
  • Travel Discounts: Available through Choice Brand Hotels, Hilton, IHG, and Marriott, as well as at our independent properties.


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