Executive Director of Service Operations

22 hours ago

SaintBauzilledePutois, Occitanie, United States AIIStar Full time

AIIStar is a leading provider of roofing, siding, and window solutions, with a strong commitment to excellence in residential direct to consumer sales. We strive to deliver top-notch service to our customers while fostering a positive and rewarding work environment for our employees.

We are currently seeking an experienced Executive Director of Service Operations to join our team in Florida. This is a critical role that will drive sales, profitability, and gross margin growth while ensuring a safe work environment compliant with state and federal DOT/OSHA standards in all locations.

Key responsibilities include:

Strategic Leadership

  • Monitor and analyze P&L reports to understand trends and deviations from the norm, and develop strategies to correct negative occurrences.
  • Collaborate with Field Operations Managers to effectively analyze and understand their P&L reports, and work with the Finance Group to ensure P&L accuracy.

Team Leadership and Development

  • Provide leadership and accountability to a team of employees in various departments within a defined geographic area.
  • Develop employees at all levels to ensure the region's bench strength, and identify new business opportunities within a defined geographic area.

Culture and Compliance

  • Instill a culture of delivering extraordinary customer service, self-accountability, and constant improvement.
  • Lead the Safety Culture by example, and develop processes to ensure constant process improvement.

qualifications for this role include:

Education and Experience

  • At least 10 years' experience leading service operations and responsible for results of multi-location operations and team development.

Skills and Qualities

  • Strong leadership and decision-making skills, including hiring, coaching, counseling, training, and mentoring employees.
  • High aptitude for technology, and ability to multitask and work efficiently under pressure.

Compensation and Benefits

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, and an excellent benefits package including paid time off, holidays, medical, dental, and vision insurance for employees and dependents, life insurance, AD&D, short- and long-term disability insurance, and a generous employer match 401(k) savings plan.

AIIStar is an EOE and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, military or veteran status, or any other characteristics protected by law.

Estimated salary: $150,000 per year, based on experience and location.

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