Store Operations Manager
2 weeks ago
As a Shift Lead at Walgreens, you will be responsible for ensuring the smooth operation of the store during your shift. This includes opening and closing the store, managing cash handling, and maintaining a clean and organized store environment. You will also be responsible for providing excellent customer service, resolving customer issues, and modeling and delivering a distinctive and delightful customer experience.
Key Responsibilities:
Engage with customers and patients by greeting them and offering assistance with products and services.
Resolve customer issues and answer questions to ensure a positive customer experience.
Model and share customer service best practices with all team members.
Assist with and coach other team members to work with warehouse and vendor ordering processes.
Responsible for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
Assist manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics.
Assist with ensuring the Outdate program is followed with team members.
Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products.
Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.
Assist with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
Supports execution of Pickup program.
Has working knowledge of store systems and store equipment.
Ensures compliance with state and local laws regarding regulated products.
Responsible for bag checks of team members before leaving the store.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.
Attends training and completes PPLs requested by Manager.
Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.
Reports disciplinary issues and customer complaints to management.
Requirements:
One year of prior leadership, supervisory, or retail key holder work experience.
Must be fluent in reading, writing, and speaking English.
Willingness to work flexible schedule, including evening and weekend hours.
Prefer the knowledge of store inventory control.
Obtains and maintains valid PTCB or ExCPT certification or pharmacy license as required by state.
An Equal Opportunity Employer, including disability/veterans.
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