Ecommerce Director

1 week ago

SaintBauzilledePutois, Occitanie, United States Natural Immunogenics Full time
Job Title: Ecommerce Director

We are seeking a visionary Ecommerce Director to lead our e-commerce strategy and drive growth through excellent execution.

Job Summary:

The Ecommerce Director will be responsible for developing and executing the overall e-commerce strategy, driving business decisions, and recommending improvement opportunities. This role will also involve partnering with stakeholders to define investments and resources needed to support key initiatives.

Key Responsibilities:
  • Develop and execute the e-commerce strategy to drive business growth and improve customer experience.
  • Lead the development of the omni-channel program strategy, prioritizing initiatives into a multi-year roadmap to deliver personalized experiences to delight the consumer across all platforms.
  • Partner with stakeholders to define investments and resources needed to support key initiatives.
  • Drive business decisions, recommend improvement opportunities, and develop strategies to execute improvements based on understanding of external trends, customer insights/research, and reporting analytics.
  • Open new accounts/new channels of business.
  • Develop, analyze, and communicate KPIs to measure current initiatives and provide insight into future strategic investments.
  • Develop and execute strategies to optimize sales, enhance product visibility, and improve customer experience.
  • Work closely with Sales, Marketing, and Operations to enhance forecasting accuracy.
  • Negotiate contracts and pricing agreements with key customers.
  • Establish best practices to actively drive change, innovation, and importance of e-commerce within the overall sales and marketing mix.
  • Enforce Minimum Advertised Price (MAP) policies across all channels.
  • Work with internal and external resources as appropriate.
  • Create and manage departmental budget.
  • Troubleshoot issues arising with e-commerce platform, shopping cart, and company CRM.
  • Own revenue targets assigned to D2C company websites.

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