Service Excellence Associate

3 weeks ago


Cleveland, Ohio, United States Burlington Stores Full time
The Job: We are seeking a Part-Time Customer Service Lead who can deliver exceptional customer service and drive sales growth. You will be responsible for leading day-to-day customer service initiatives, ensuring that customers receive an exceptional shopping experience. You will model company core values and Our Burlington philosophy in your daily work and drive improvement of friendliness, speed of checkout, and customer feedback surveys.

Key Responsibilities:
  • Lead day-to-day customer service initiatives.
  • Drive improvement of friendliness, speed of checkout, and customer feedback surveys.
  • Maintain a neat and orderly front-end area.

Requirements:
Candidates must have strong leadership skills and be able to work a flexible schedule including early mornings, nights, weekends, and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

Benefits and Perks: Part-time associates may be eligible for a competitive benefits package which includes medical coverage and a 401(k) plan. They may also be eligible for paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law.

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