Asset Protection Operations Coach

4 weeks ago

Weymouth, Massachusetts, United States Walmart Full time
Job Summary

This role is responsible for detecting, deterring, investigating, and resolving violations of company policies and criminal activities. The Asset Protection Operations Coach will conduct investigations, obtain evidence, take statements, and provide courtroom testimony as needed. They will also participate in collaborative efforts with other investigative entities.

Key Responsibilities
  • Monitor safety and risk controls within a facility to ensure an effective safety program is in place.
  • Supervise the safety team and identify accident trends to develop and implement solutions to prevent accidents.
  • Observe work practices and provide training to associates on accident prevention techniques.
  • Communicate plans to minimize accidents and oversee safety reviews to implement plans to improve safety.
  • Manage facility-level training and execution of asset protection, safety functions, and claims and receiving procedures.
  • Review the application of policies, procedures, compliance guidelines, and operational controls.
  • Identify gaps in expectations versus training levels and determine training needs.
  • Develop and deliver training where needed.
  • Manage claims and receiving operations to ensure proper policies and procedures are followed.
  • Ensure timely processing of claims and merchandise deliveries.
  • Provide direction for claims or receiving issues and maintain necessary documentation and reporting.
  • Model and demonstrate exceptional customer service standards to store associates.
  • Follow and demonstrate the One Best Way (OBW) service model.
  • Manage and support customer service initiatives.
  • Ensure customer needs, complaints, and issues are successfully resolved.
  • Develop and implement action plans to correct deficiencies.
  • Provide process improvement leadership to ensure a high-quality customer experience.
  • Drive the financial performance and sales of the designated store area.
  • Review and evaluate P&L (Profit & Loss) statements.
  • Manage and assist in budgeting, forecasting, and controlling expenses in designated business areas.
  • Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
  • Develop and implement action plans to mitigate shrink and ensure sales and profit goals are achieved for business areas.
  • Provide supervision and development opportunities for hourly associates.
  • Hire, train, and mentor associates.
  • Assign duties and set clear expectations.
  • Provide associate recognition and communicate expectations consistently and effectively.
  • Ensure diversity and inclusion awareness.
  • Recruit and develop qualified associates to meet staffing needs and achieve company growth potential.
  • Lead and develop teams effectively.
  • Teach, train, and actively listen to associates.
  • Tour stores and provide feedback.
  • Communicate and collaborate with all levels of associates regarding store operations.
  • Utilize technology, business initiatives, merchandising, and company direction.
  • Introduce and lead company change efforts.
  • Provide clear expectations and guidance to implement business solutions.
  • Communicate business objectives to teams effectively.
  • Control the unexplained loss of merchandise and improve profitability.
  • Identify and communicate performance goals and objectives.
  • Build accountability for policies and procedures.
  • Measure adherence to loss prevention policies and procedures.
  • Review variances to inventory reports.
  • Conduct operational and pre-inventory reviews.
  • Gather data, audit results, and monitor deficiency trends.
  • Identify improvement opportunities.
  • Communicate and work with managers and associates to determine corrections needed to inventory controls.
  • Influence the implementation and execution of control corrections.
  • Teach managers and associates operational controls and processes in multiple stores.
  • Demonstrate up-to-date expertise and apply it to the development, execution, and improvement of action plans.
  • Provide expert advice and guidance to others in the application of information and best practices.
  • Support and align efforts to meet customer and business needs.
  • Build commitment for perspectives and rationales.
  • Provide and support the implementation of business solutions.
  • Build relationships and partnerships with key stakeholders.
  • Identify business needs.
  • Determine and carry out necessary processes and practices.
  • Monitor progress and results.
  • Recognize and capitalize on improvement opportunities.
  • Adapt to competing demands, organizational changes, and new responsibilities.
  • Model compliance with company policies and procedures.
  • Support company mission, values, and standards of ethics and integrity.
  • Incorporate these into the development and implementation of business plans.
  • Use the Open Door Policy.
  • Demonstrate and assist others with how to apply these in executing business processes and practices.
Leadership Expectations

Culture Champion

  • Models the Walmart values to foster our culture; holds oneself accountable; and supports Walmart's commitment to communities, social justice, corporate social responsibility, and sustainability.
  • Maintains and promotes the highest standards of integrity, ethics, and compliance.

Servant Leadership

  • Is consistently humble, self-aware, honest, and transparent.
  • Demonstrates curiosity and a growth mindset; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Digital Transformation & Change

  • Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

Customer Focus

  • Delivers results while putting the customer first and applying an omnichannel mindset and the EDLP and EDLC business models to all plans.

Strategic Thinking

  • Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.
  • Embraces diversity in all its forms and actively supports diversity of ideas and perspectives, as well as diversity goal programs.

Collaboration & Influence

  • Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact to a range of audiences; and demonstrates energy and positivity for own work.

Talent Management

  • Contributes to an environment allowing everyone to bring their best selves to work, demonstrates engagement and commitment to the team, and recognizes others' contributions and accomplishments.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.

The hourly wage range for this position is $31.25-$38.46. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include:

  • Regional Pay Zone (RPZ) (based on location)
  • Sales Volume Category (SVC) (based on facility sales volume)

Minimum Qualifications

  • For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
  • For facilities that sell only ammunition and have state-specific requirements, I acknowledge that the position for which I am applying may require a current state-issued Certificate of Eligibility.
  • Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
  • Meets applicable state requirements to work in Asset Protection, such as, minimum age, specialized training, certification, and/or licensing.

Preferred Qualifications

  • Bachelor's Degree in Business, Criminal Justice, or related field
  • Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
  • Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
  • Certification in an asset protection-related field (for example, Loss Prevention Qualified, Loss Prevention Certified)
  • General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
  • Investigative experience

Primary Location

740 Middle St, Weymouth, MA, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance, and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for? Walmart, Inc. is an Equal Opportunity Employer-By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity-unique styles, experiences, identities, abilities, ideas, and opinions-while being inclusive of all people. Walmart

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