Transportation Programs Manager

6 days ago

Virginia Beach, Virginia, United States Virginia Jobs Full time
Job Summary

The Transportation Programs Manager is responsible for overseeing all aspects of transportation programs under the general direction of the Director of Parking & Transportation. This includes proposing new transportation initiatives, developing, supervising, monitoring, evaluating, and managing all transportation programs and services.

Key Responsibilities
  • Propose new transportation initiatives and develop, supervise, monitor, evaluate, and manage all transportation programs and services.
  • Monitor the transportation industry for new initiatives in alternative transportation, new procedures, and processes, and propose initiatives to the department.
  • Identify and work with relevant departments to develop transportation programs that will enhance mobility and access to campus.
  • Develop marketing programs for current and new transportation initiatives, including budget development, tracking of marketing programs, and their outcomes.
  • Oversee the Commuter Choice, Bike Commuter Choice, shared bike/scooter, and ridesharing programs, respond to any concerns or complaints by staff, and resolve as needed.
  • Coordinate and maintain the Commuter Choice program reimbursements and other financial incentives.
  • Maintain current advisory committee member lists, schedule meetings, create agendas, and maintain all minutes of meetings per University standards.
  • Provide training, supervise, and evaluate employee performance.
  • Assist the director in gathering data for reports and other tasks as assigned.
  • Participate in or manage the development, preparation, and issuance of policies or changes to policies and procedures.
  • Recommend the amount and type of equipment and/or staff power requirements needed to provide adequate services.
  • Represent the department and George Mason in regional transit planning efforts.
  • Help coordinate transportation safety-related programs in conjunction with campus partners.
  • Serve as the day-to-day Contract Administrator for shuttle services, carsharing, fleet bike maintenance provider, bikeshare contract, and ridesharing provider, ensuring compliance with contract terms.
  • Coordinate and oversee daily operations of university shuttle programs, vanpools, carpools, and active transportation programs.
  • Oversee the administration of service contracts and transportation programs.
  • Maintain accurate lists of contract terms, ensuring compliance by University and contractor.
  • Create draft RFPs and other documents pertinent to the administration of contracts.
  • Prepare customer-facing semester shuttle schedules and holiday/break schedules, coordinate with shuttle providers to ensure accuracy to shuttle bus logs.
  • Coordinate regional break transportation via shuttle.
  • Assist in the coordination of shuttle transportation for University events and classes.
  • Respond to and resolve transportation-related complaints.
  • Conduct surveys to determine service satisfaction and needs.
  • Track and analyze shuttle ridership and other transportation data, suggesting any modifications.
  • Perform financial reconciliation and approval of shuttle and transportation-related invoices.
  • Responsible for budget development of transportation programs.
  • Represent the Director of Parking & Transportation when needed on various committees and meetings.
  • Help supervise several student or wage assistants.
  • Assist the Director and other staff with scheduling, handling basic inquiries for the Office of Parking & Transportation from University faculty, staff, administration, students, parents, or the general public.
  • Respond to calls, emails, and visitors, ensuring that accurate information about any Parking & Transportation programs is provided.
  • Provide back-up general office support to members of the Parking & Transportation Department, which could include processing of invoices, submitting supply order requests, front desk support, and general office assignments such as filing and invoice processing, etc.
  • Participate in directing traffic, tabling, or other Parking and Transportation Administration events.
  • Schedule meetings for department staff, ensuring meeting location and any services such as a/v, food, are ordered.
  • Attend transportation-related meetings as necessary.
  • Interface with Auxiliary Services & Operations, Facilities, or related departments on projects as assigned.
Requirements
  • An associate's degree and/or equivalent training and administrative work experience in a related field involving study, analysis, and evaluation leading to the development or improvement of transportation policies, procedures, practices, or programs.
  • Demonstrated experience in day-to-day administration of programs, preferably in parking and transportation.
  • Experience with supervising staff and student employees or interns.
  • Mid-level experience with conducting surveys.
  • Ability to create marketing plans for new transportation initiatives and marketing the use of current programs, working in collaboration with the Auxiliary Services & Operations (ASO) Communications team and on their own.
  • Ability to track and analyze program performance data for shuttle service, carpooling, vanpooling, Commuter Choice, and other contracted services.
  • Ability to work with regional jurisdictions and cities to improve mobility to Mason and provide ongoing feedback for regional transportation plans.
  • Demonstrated administrative work proficiency in day-to-day administration of programs, preferably in parking and transportation.
  • Must be proficient in MS Office Suite (Word, Excel, PowerPoint). Experience with Canva and Adobe In-Design preferred.
  • Must be a team player, assisting other department staff in their work as needed.
  • Demonstrated ability to establish and maintain working relationships with campus community and transportation vendors and agencies providing service to campus.
  • Knowledge of grants application to apply for University grants to support TDM programs.
Preferred Qualifications
  • A bachelor's degree and/or equivalent training and administrative work experience in a related field involving study, analysis, and evaluation leading to the development or improvement of transportation policies, procedures, practices, or programs.
  • Mid-level (significant) experience working in the transportation field, especially with development and administration of active transportation programs.
How to Apply

For full consideration, applicants must apply for Transportation Programs Manager at [Company Website] and submit the online application, including three professional references with contact information, along with a Cover Letter/Letter of Intent with resume for review.

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