Transportation Programs Manager

2 days ago

Virginia Beach, Virginia, United States Virginia Jobs Full time
About the Position

The Transportation Programs Manager plays a critical role in overseeing all aspects of transportation programs under the general direction of the Director of Parking & Transportation. This position acts as the day-to-day Contract Administrator for shuttle services and serves as the point person for all transportation demand management (TDM) programs, including shared scooters, bicycles, and ridesharing.

Key Responsibilities
  • Propose new transportation initiatives, develop, supervise, monitor, evaluate, and manage all transportation programs and services, including registration, marketing, program development, budget development, administration, and reconciliation of employee and student commuter programs;
  • Monitor the transportation industry for new initiatives in alternative transportation, new procedures and processes, and propose initiatives to the department;
  • Identify and work with relevant departments, Facilities Planning, Auxiliary Services & Operations, and University Sustainability, to develop transportation programs that will enhance mobility and access to campus;
  • Develop marketing programs for current and new transportation initiatives, including budget development, tracking of marketing programs, and their outcomes;
  • Oversee the Commuter Choice, Bike Commuter Choice, shared bike/scooter, and ridesharing programs, respond to any concerns or complaints by staff, and resolve as needed;
  • Coordinate and maintain the Commuter Choice program reimbursements and other financial incentives;
  • Maintain current advisory committee member list, schedules meetings, creates agendas, and maintains all minutes of meetings per University standards;
  • Interview, select, and recommend prospective employees for assignment, provide training, supervise, and evaluate employee performance;
  • Assist the director in gathering data for reports and other tasks as assigned;
  • Participate in or manage the development, preparation, and issuance of policies or changes to policies and procedures;
  • Recommend the amount and type of equipment and/or staff power requirements needed to provide adequate services;
  • Represent the department and George Mason in regional transit planning efforts;
  • Help coordinate transportation safety-related programs in conjunction with campus partners;
  • Serve as the day-to-day Contract Administrator for shuttle services, carsharing, fleet bike maintenance provider, bikeshare contract, and ridesharing provider, ensuring compliance with contract terms;
  • Coordinate and oversee daily operations of university shuttle programs, vanpools, carpools, and active transportation programs (e.g., shared bikes and scooters, abandoned bikes, bike counts, and Rick Holt Active Transportation Advocate Award);
  • Oversee the administration of the service contracts and transportation programs;
  • Maintain accurate lists of contract terms, ensuring compliance by the University and contractor;
  • Create draft RFPs and other documents pertinent to the administration of the contracts;
  • Prepare customer-facing semester shuttle schedules and holiday/break schedules, coordinate with shuttle provider to ensure accuracy to shuttle bus logs;
  • Coordinate regional break transportation via shuttle (e.g., Thanksgiving, Spring Break);
  • Manage the Bike Commuter Choice Program and reconcile on a quarterly basis;
  • Assist in the coordination of shuttle transportation for University events (e.g., orientations, Preamble);
  • Respond to and resolve transportation-related complaints;
  • Plan and market events (e.g., Bike to Mason Day, Winter Bike to Mason Day) and classes (e.g., Bicycle Commuting 101, Learn to Ride);
  • Maintain scooter facilities (i.e., shared use corrals) on the Fairfax campus;
  • Prepare award applications (e.g., Bike Friendly University, Best Workplace for Commuters);
  • Assist with transportation website updates;
  • Conduct surveys to determine service satisfaction and needs;
  • Track and analyze shuttle ridership and other transportation data and suggest any modifications;
  • Perform financial reconciliation and approval of shuttle and transportation-related invoices;
  • Responsible for budget development of transportation programs;
  • Represent the Director of Parking & Transportation when needed on various committees and meetings;
  • Help supervise several student or wage assistants;
  • Assist the Director and other staff with scheduling, handling basic inquiries for the Office of Parking & Transportation from University faculty, staff, administration, students, parents, or the general public;
  • Respond to calls, email, and visitors, ensuring that accurate information about any Parking & Transportation programs is provided;
  • Provide back-up general office support to members of the Parking & Transportation Department, which could include processing of invoices, submitting supply order requests, front desk support, and general office assignments such as filing and invoice processing, etc.;
  • Participate in directing traffic (commencements, high school graduations), tabling, or other Parking and Transportation Administration events;
  • Create letters, spreadsheets, PowerPoint presentations, charts, etc., as requested;
  • Schedule meetings for department staff, ensuring meeting location and any services such as a/v, food, are ordered;
  • Attend transportation-related meetings as necessary;
  • Interface with Auxiliary Services & Operations, Facilities, or related departments on projects as assigned.

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