Hotel Operations Manager
4 days ago
We are seeking an experienced Live In Hotel Manager to join our team at Buffalo Guesthouse, a unique hospitality property located in the heart of Buffalo's Allentown historic preservation district.
This is a full-time position with a flexible 4-day work week schedule (4 days on, 3 days off). The successful candidate will be responsible for managing all aspects of hotel operations, including marketing, bookings, customer service, budgeting, housekeeping management, guest loyalty, and guest satisfaction.
The ideal candidate must have at least 2 years of experience in hotel management and hospitality. A strong background in marketing and excellent communication skills are also essential. Proficiency in Microsoft Office (Word, Excel) and basic internet/web-based marketing skills are required.
As a member of our small operational team, you will be responsible for wearing many hats and supporting each other in many ways for the ultimate success of the property and the overall team. You will have the opportunity to interact with and entertain our guests, schedule events for our guests, or within the community at large.
We offer competitive pay and benefits, a healthy, enjoyable, and inclusive work environment, and a chance to be a part of something truly special. The estimated salary for this position is $35,000 to $40,000 per year.
Key Responsibilities:
- Financial planning
- Bookkeeping
- Budget creation
- Marketing
- Manage small housekeeping staff
- Maintain high vacancy rates through innovative marketing programs
- Resolve guest issues or complaints
- Maintain the highest standards in housekeeping at the property
- Maintain guest loyalty
- Promote the property in a positive light
- Maintain cost control measures
- Enhance operational efficiency
Requirements:
- At least 2 year hotel management experience
- At least 2 year hospitality experience
Perks:
- $35,000 to $40,000 per year
- Free fully equipped studio apartment with private kitchen and bathroom
- Potential for occupancy-based performance bonuses/profit sharing as the business grows
- Free gas and electric
- Free Wi-Fi
- Free cable TV
- Free laundry
- Free health insurance
- Free dental insurance
- Free use of all facilities, including large hot tub swim spa, front porch solarium, huge backyard, grill
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