Hotel Operations Manager

2 days ago


New York, New York, United States Millennium Downtown New York Full time
Job Overview

As a Hotel Operations Manager at Millennium Downtown New York, you will be responsible for planning and directing hotel operations to improve productivity and efficiency. This role is perfect for individuals who are passionate about delivering exceptional guest experiences and leading high-performing teams.

About the Role

The Hotel Operations Manager is a key member of the hotel's management team, responsible for ensuring that all aspects of hotel operations run smoothly and efficiently. This includes managing the day-to-day activities of the housekeeping department, coordinating with other departments to ensure seamless service delivery, and implementing strategies to improve guest satisfaction and loyalty.

Key Responsibilities

- Plan and direct hotel operations to improve productivity and efficiency
- Respond to all guest requests, problems, complaints, and/or accidents presented through reservations, comment cards, letters, and/or phone calls, in an attentive, courteous, and efficient manner
- Motivate, coach, counsel, and discipline all Housekeeping personnel according to Highgate Hotel SOPs
- Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards

Requirements

- At least 2 years of progressive experience in a hotel or a related field
- Must be proficient in Windows, Company approved spreadsheets, and word processing
- Strong leadership and communication skills
- Ability to work well under pressure and prioritize tasks effectively

What We Offer

- Competitive salary: $65,000-$70,000 annually
- Opportunity to work with a reputable hospitality company
- Professional development and growth opportunities

About Us

Millennium Downtown New York is a premier hotel located in the heart of Manhattan. We offer luxurious accommodations, world-class amenities, and exceptional service to our guests. As a member of our team, you will have the opportunity to work with a talented and dedicated staff, and contribute to our mission of delivering unforgettable experiences to our guests.

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