Hotel Operations Manager

2 weeks ago


New York, New York, United States Hilton Garden Inn Full time
Job Title:

Hotel Operations Manager

About Us:

Hilton Garden Inn is a hospitality leader in the industry, offering excellent guest service and sustainability standards.

Job Description:

The Hotel Operations Manager will oversee the daily operations of the hotel front office, ensuring that all departments work together to deliver exceptional guest experiences.

Key Responsibilities:

  • Staff Management
  • Interview, train, schedule, coach, and support front office staff to ensure they meet brand or hotel standards and HHM core values.
  • Financial Operations
  • Monitor guest satisfaction scores and work towards increasing departmental and overall guest satisfaction.
  • Manage front office financial operations and ensure compliance with accounting controls and procedures.
  • Budgeting and Planning
  • Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts.
  • Guest Services
  • Supervise guest services department managers.
  • Review correspondence from guests and incident logs and direct staff accordingly.
  • Sustainability
  • FOLLOW SUSTAINABILITY GUIDELINES AND PRACTICES RELATED TO H HMS EARTHVIEW PROGRAM

Requirements:

  • Education and Experience
  • Associates or Bachelor's degree preferred.
  • 2-5 years hospitality-related experience.

Work Environment:

  • Varying work schedule may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, and reaching.

Estimated Salary: $65,000 - $85,000 per year.



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