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Administrative Support Specialist

2 months ago

Cambridge, Massachusetts, United States Cambridge Health Alliance Full time

Position Title: Receptionist/Front Desk

Overview: The Receptionist/Front Desk role is essential in providing a welcoming atmosphere for patients and visitors at Cambridge Health Alliance. This position is responsible for managing front desk operations and ensuring a smooth flow of communication within the organization.

Key Responsibilities:

  • Welcome and assist patients and visitors upon arrival, ensuring a friendly and professional interaction.
  • Direct individuals to appropriate locations within the facility, providing clear and concise directions.
  • Handle incoming phone calls with professionalism, addressing inquiries related to hospital services and providing accurate information.
  • Maintain an organized reception area, ensuring it is tidy and stocked with necessary materials.
  • Perform various clerical tasks, including mail distribution and maintaining departmental files.
  • Schedule meetings and manage room bookings for departmental staff.
  • Stay informed about hospital programs and events to provide up-to-date information to visitors.
  • Assist in training new staff and volunteers, fostering a collaborative work environment.

Qualifications:

Applicants should possess a background in medical terminology, with a preference for candidates holding a Medical Secretarial degree. A minimum of 2-3 years of experience in a medical office setting is highly desirable.

Commitment to Excellence: Cambridge Health Alliance is dedicated to fostering a workplace that values diversity and inclusion. We uphold a commitment to equal employment opportunities and strive to create an environment free from discrimination.

We believe in the importance of providing high-quality healthcare to our communities and are looking for individuals who share this vision.