Collision Customer Service Representative

4 days ago


Englewood, Colorado, United States Motocruit Full time
Job Summary

Motocruit is seeking a skilled Collision Customer Service Representative to join their team. As a key member of the team, you will be responsible for interacting with customers, coordinating repairs, and ensuring customer satisfaction throughout the repair process.

Responsibilities
  • Provide exceptional customer service to customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Coordinate repairs with customers, scheduling appointments and ensuring that repairs are completed efficiently and effectively.
  • Communicate repair progress with customers, keeping them informed of any changes or updates.
  • Work closely with insurance companies and adjusters to ensure timely and accurate payment for repairs.
  • Maintain accurate records of customer interactions and repair services.
Requirements
  • High school diploma or equivalent.
  • Previous experience in customer service or the automotive industry preferred.
  • Excellent communication skills, both written and verbal.
  • Strong organizational skills and attention to detail.
  • Ability to multi-task and prioritize in a fast-paced environment.
  • Good computer skills, including proficiency in Microsoft Office.
  • Strong problem-solving skills.
  • CCC1 experience highly preferred.
  • Valid driver's license.
Benefits

Motocruit offers a competitive compensation package, opportunities for career advancement, and a dynamic work environment. If you have a passion for helping customers and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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