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Healthcare Scheduling Coordinator

2 months ago

Waterville, Maine, United States MaineGeneral Health Full time

Job Overview: Are you an experienced professional in healthcare administration with a strong background in appointment scheduling and medical office operations? MaineGeneral Health is looking for talented individuals to become part of our Central Scheduling team. This position provides an opportunity to thrive in a vibrant and fast-paced environment, supported by leadership dedicated to your career advancement.

Position Responsibilities:

In this essential role within our busy healthcare framework, you will act as a crucial connector between patients, healthcare providers, and administrative staff. Your duties will encompass:

Efficient Appointment Coordination: Skillfully manage a high volume of patient appointments and diagnostic tests, ensuring effective use of resources and timely patient access to care.

Collaboration with Stakeholders: Engage closely with patients, doctors, and other healthcare professionals to harmonize schedules, resolve conflicts, and facilitate seamless patient experiences.

Exceptional Customer Service: Deliver outstanding support to patients by addressing their inquiries, resolving scheduling challenges, and ensuring a positive interaction throughout the scheduling process.

Confidentiality Compliance: Uphold privacy and confidentiality standards, safeguarding patient information at all times.

Candidate Qualifications:

We are seeking individuals who demonstrate enthusiasm, determination, and a commitment to excellence. Extensive experience in healthcare administration is required. Ideal candidates will exhibit:

Healthcare Experience: At least 3 years in a high-volume healthcare environment, emphasizing appointment scheduling and medical office management. Experience in a hospital scheduling setting is advantageous.

Effective Communication: Strong verbal and written communication skills, with the ability to interact effectively with patients and collaborate with team members.

Customer-Focused Attitude: A sincere passion for assisting others, paired with a dedication to providing exceptional service.

Technical Proficiency: Competence in using software applications, including Microsoft Office, EMR systems, and instant messaging platforms. Ability to manage multiple systems concurrently.

Telephone Skills: Proficiency in handling multiline phone systems, managing several calls at once while maintaining professionalism.

Adaptability: Capability to thrive in a fast-paced setting, effectively multitasking while paying attention to detail.

Team-Oriented Mindset: A collaborative approach and the ability to work well within a team, contributing to a positive and supportive workplace culture.

Familiarity with Medical Terminology: Knowledge of medical terminology is beneficial.

Understanding of HIPAA: Awareness of HIPAA regulations and the ability to maintain patient privacy and confidentiality.

Remote Work Possibility:

After the initial training period, there may be an opportunity to transition to remote work, providing flexibility and enhancing work-life balance.

Scheduled Weekly Hours: 40

Job Exempt Status: No

Employee Benefits:

Supporting all aspects of our employees' well-being – physical, emotional, and financial – is a vital part of being an excellent workplace. With a broad array of benefits and programs available, employees have the resources they need to thrive at every life stage and plan for the future.

Physical Wellness:

  • We provide comprehensive health, dental, and vision benefits along with wellness programs to help employees maintain a healthy lifestyle and manage healthcare expenses.
  • Employees have access to industry-leading parental leave.
  • A generous paid time off plan is available to all employees, recognizing the importance of time away from work for holidays, family, vacations, or personal care.

Emotional Wellness:

In challenging times, employees can access our Employee Assistance Program for support for themselves and their household members.

Financial Wellness:

  • An employee discount program is available for services at MaineGeneral Medical Center.
  • Tuition reimbursement is offered to all employees to support skill development and career advancement.
  • Eligible employees can receive up to 2% of eligible pay in 403(b) company-matching contributions, in addition to another 2% in the 401(a) retirement income plan.
  • Three insurance plans are available to protect your family from unexpected income loss due to death, terminal illness, or serious injury.
  • We provide both short-term and long-term disability insurance to replace a portion of your income if you become unable to work due to disability.

Career Development:

We prioritize helping our employees enhance their skills and advance their careers. We offer a variety of leadership-supported programs and learning resources tailored to every stage of professional growth. Our employees are our most valuable asset – they are essential to our business growth and community care.

Equal Opportunity Employer: MaineGeneral Health is committed to equal employment opportunities. We have developed an Affirmative Action Program to ensure our policies and practices promote nondiscrimination and affirmative action.

The Affirmative Action Plan for Veterans and Individuals with Disabilities is available for review by any employee or job candidate upon request during regular business hours in the Human Resources Department.