Central Scheduling Representative

2 weeks ago

Waterville, Maine, United States MaineGeneral Health Full time
Job Summary:

MaineGeneral Health is seeking a highly skilled Central Scheduling Representative to join our dynamic team. As a seasoned professional in healthcare administration, you will play a critical role in diagnostic test scheduling and medical office management.

Key Responsibilities:
  • High-Volume Scheduling: Accurately and efficiently schedule a large volume of patient appointments and diagnostic procedures, ensuring optimal utilization of resources and timely access to care.
  • Stakeholder Collaboration: Work closely with patients, physicians, and other healthcare professionals to coordinate schedules, address conflicts, and ensure smooth patient flow.
  • Superior Customer Service: Provide outstanding service to patients by addressing inquiries, resolving scheduling issues, and ensuring a positive experience throughout their interaction with the scheduling process.
  • Privacy and Confidentiality: Adhere to privacy and confidentiality regulations, ensuring the security of patient records at all times.
Requirements:
  • Medical Experience: A minimum of 3 years in a high-volume healthcare setting, with a focus on diagnostic test scheduling and medical office administration. Experience in a hospital central scheduling environment is preferred.
  • Communication Skills: Strong communication skills with the ability to effectively interact with patients and collaborate with colleagues.
  • Customer-Centric Approach: A genuine desire to help others, coupled with a commitment to delivering exceptional customer service.
  • Computer Proficiency: Proficiency in navigating software applications, including Microsoft Office products, EMR systems, and IM applications. Ability to navigate multiple systems simultaneously.
  • Phone Skills: Proficiency in operating multiline phone systems, managing multiple calls simultaneously while maintaining professionalism.
  • Adaptability: Ability to excel in a fast-paced environment, multitasking effectively while maintaining attention to detail.
  • Team Player Mentality: A collaborative spirit and the ability to work effectively as part of a team, contributing to a positive and supportive work culture.
  • Medical Terminology: Familiarity with medical terminology.
  • HIPAA Knowledge: Understanding of HIPAA regulations with the ability to maintain patient privacy and confidentiality.
Benefits:
  • Supporting all aspects of our employees' wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.
  • We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
  • Employees have access to industry-leading leave for new parents.
  • A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.
  • When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
  • An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.
  • Tuition Reimbursement is available to all employees to further develop skills and career.
  • We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
  • Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
  • We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.
Equal Opportunity Employer:

MaineGeneral Health is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds.

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