Customer Service Representative

4 weeks ago


Philadelphia, Pennsylvania, United States Ahida Garcia - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Ahida Garcia State Farm Agency. As a key member of our team, you will be responsible for delivering exceptional customer experiences, resolving inquiries, and providing policy information to our valued clients.

Key Responsibilities
  • Provide timely and accurate responses to customer inquiries and policy information.
  • Assist clients with policy changes and updates, ensuring seamless transitions and minimal disruption.
  • Process insurance claims efficiently and effectively, following up with clients to ensure satisfaction.
  • Maintain accurate records of customer interactions, ensuring compliance with regulatory requirements.
Requirements
  • Strong communication and interpersonal skills, with the ability to build rapport with diverse clients.
  • Detail-oriented and able to multitask, with a focus on delivering high-quality results.
  • Property & Casualty License, required.
  • Bilingual English Spanish, a plus.
What We Offer
  • Competitive salary and benefits package, including 401(k) matching and comprehensive health insurance.
  • Opportunities for advancement and professional growth, with a focus on developing your skills and expertise.
  • A dynamic and supportive work environment, with a team dedicated to delivering exceptional customer experiences.


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