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Branch Service Operations Manager

2 months ago


Roseland, New Jersey, United States Canon USA & Affiliates Full time

About the Role

Are you a natural leader? Do you thrive on delivering exceptional customer service while managing a dedicated team of specialists? If so, you may be the ideal candidate for the position of Manager, Branch Service at Canon Solutions America.

Your Impact

We are seeking a skilled professional to oversee:

  • A team responsible for servicing and supporting a range of business system products and services, including hardware, document management solutions, and associated software.
  • The recruitment, training, and development of both new and existing technical representatives.
  • Timely resolution of customer issues to ensure complete satisfaction.
  • The warehousing processes related to inventory and merchandise.
  • The ongoing education and development of the team in relation to emerging technologies in a rapidly evolving industry.

About You: The Skills & Expertise You Bring

Do you possess the following qualifications?

  • A Bachelor's degree in a relevant field or equivalent experience, along with a minimum of 7 years of related experience, including management of a team.
  • Experience in service management within the office technology sector.
  • Hands-on technical experience with a strong understanding of electromechanical technology.
  • Familiarity with Internet applications, Microsoft Office, Lotus Notes, and Oracle is preferred.
  • Excellent communication skills, with a passion for team development and leadership.
  • Strong time management abilities.

Company Overview

Canon Solutions America, Inc. empowers organizations of all sizes by providing leading enterprise, production, and large format printing solutions, backed by outstanding professional service offerings. Our commitment to fostering innovation helps drive sustainability, enhance efficiency, and manage costs through the integration of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is dedicated to supporting our clients across the United States.

We offer a competitive compensation package that includes medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, educational assistance, recognition programs, vacation, and more. A detailed list of our offerings is available upon request.

We are committed to compliance with all applicable federal, state, and local laws, regulations, and mandates.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.