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Billing Operations Specialist
1 month ago
This is a CONTRACT POSITION held by a third-party company of ENGIE's choosing. Any offered contract role will not constitute an offer for nor guarantee of future employment with ENGIE.
Key Responsibilities- Monitor and work internal Unbilled reporting to ensure accurate and timely billing for Engie's Retail C&I customers.
- Act as a main point of contact to research and resolve billing disputes and provide timely resolution on any issues.
- Apply business judgement in dealing with customer issues, billing problems, and data requests.
- Update and review daily reporting to support several internal daily operational processes.
- Assist in gathering requirements and QA testing for new development on projects designed to improve billing, customer experience and reporting.
- Implement new measures to improve quality control process for outgoing invoices.
- Provide cross-functional support to peers and departments to develop best in class end-to-end delivery processes.
- Maintain open lines of communication with Compliance group to assure all Business Control regulatory and internal requirements are met / exceeded.
- Achieve excellence by delivering on key performance indicators (KPI's).
- Train new team members and constantly review the training materials to ensure these documents are updated and relevant.
- Bachelor's degree in Business, Finance, Accounting or related field, or 4 years directly relevant experience in lieu of degree.
- 0-2 years of analytical experience in a business environment.
- Direct billing experience highly preferred.
- Billing or ops experience in multiple markets preferred.
- Experience with SQL, macros, MS Access preferred.
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We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.
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