Vice President, Operations

3 weeks ago

South Boston, United States Jones Lang LaSalle Full time
Job Summary

Jones Lang LaSalle is seeking a highly skilled and experienced Vice President to oversee the strategic planning and operational execution of our learning and development, business intelligence, risk & safety, process optimization, and technology functions. As the Vice President, you will play a crucial role in driving organizational growth, improving operational efficiencies, and promoting a culture of continuous improvement within the company.

Responsibilities
  • Develop and implement a comprehensive learning and development strategy for PDS dedicated account employees to enhance the knowledge, skills, and competencies of employees across all PDS accounts.
  • Design and deliver training programs, workshops, and initiatives for PDS account leaders and all PDS dedicated account employees.
  • Collaborate with subject matter experts to develop curriculum and content for onboarding, leadership development, technical training, and professional growth.
  • Ensure effective metrics are in place to measure the impact and effectiveness of learning initiatives.
  • Participate in PDS dedicated account talent calibration exercises and succession planning.
  • Develop framework and strategy to ensure effective calibration across a diverse set of accounts and employees.
  • Support PDS account lead recruiting and onboarding.
  • Develop framework for tracking and execute on actions and initiatives from JLL's annual employee engagement survey.
  • Support implementation of change management strategies developed by the PDS platform or as required due to organizational change.
  • Support planning and execution of PDS dedicated account client events including follow-up reporting and action tracking.
  • Support collection and dissemination of PDS dedicated account knowledge including bios, case studies, client success stories, etc.
  • Participate in and conduct analysis on PDS dedicated account financial reports.
  • Partner with existing PDS industries leadership team to drive actions based on financial outcomes.
  • Support client solutioning across PDS industries to ensure best outcomes for client needs.
  • Support and lead cross-selling initiatives between PDS services and industries organizations.
  • Develop standard operating procedures for the operations platform within the PDS dedicated account structure.
  • Develop framework and strategy for assessing and updating commercial governance including participation in regular commercial review meetings.
  • Partner with PDS industry leaders across PDS and Work Dynamics to drive towards optimal business enablement for PDS dedicated account teams.
  • Develop framework and drive execution of communications to PDS dedicated account employees including Town Halls, email distributions, employee recognition, and sharing of best practices/innovations.
  • Develop framework and strategy for supporting Quarterly Business Reviews (QBRs) for strategic PDS dedicated accounts.
  • Develop and execute a business intelligence strategy to support data-driven decision-making throughout the organization.
  • Support management and achievement of PDS dedicated account key performance indicators (KPIs) and implement systems and processes to monitor and analyze business performance.
  • Collaborate with cross-functional teams to define data requirements, gather insights, and drive actionable insights to improve business outcomes including financial and HR data.
  • Stay updated on industry trends and technologies to continually enhance the organization's business intelligence capabilities.
  • Support implementation and reporting of PDS project review process.
  • Develop and implement a PDS dedicated account audit strategy and scorecard, ensuring compliance with relevant JLL policies, regulations, and best practices.
  • Identify, assess, and mitigate operational risks across various business functions.
  • Collaborate with internal stakeholders to establish and implement safety programs, policies, and practices.
  • Ensure appropriate crisis management plans are in place to mitigate risks and minimize the impact of potential incidents.
  • Develop schedule for and execute on executive site visits to strategic PDS dedicated accounts.
  • Develop strategy for tracking active contracts and contract abstracts.
  • Lead process optimization initiatives (i.e. transformations) to streamline workflows, enhance operational efficiency, and reduce costs for PDS dedicated account teams.
  • Analyze existing processes, identify improvement opportunities, and implement standardized methodologies.
  • Collaborate with cross-functional teams to drive process improvement projects and ensure successful implementation.
  • Establish metrics to track process performance and evaluate the effectiveness of optimization efforts.
  • Collaborate with IT leaders to develop and execute a technology roadmap aligned with business objectives.
  • Evaluate and implement technology solutions that enhance business processes, data management, operational efficiency, and customer experiences.
  • Provide strategic guidance on emerging technologies that have the potential to transform the organization's operations.
  • Stay informed about industry trends and advancements to recommend innovative technology solutions.

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