Evening Client Care Specialist

1 week ago


Avon, Ohio, United States Care To Change LLC Full time
Benefits

Competitive compensation package, including 401(k) matching and opportunities for professional growth.

Job Summary

We are seeking a highly skilled Evening Client Care Specialist to provide exceptional customer service to our clients. In this role, you will be responsible for answering calls, greeting guests, preparing session rooms, closing the office, scheduling appointments, and reviewing paperwork.

Responsibilities
  1. Receive and respond to a high volume of inbound calls and emails in a timely and professional manner.
  2. Identify customer needs, collect relevant information, and provide solutions using premade scripts and best practices in customer service techniques.
  3. Develop rapport and build relationships with customers through active listening and effective communication.
  4. Document all customer interactions and meet personal and team requirements.
  5. Attend team meetings during the day as scheduled.
Qualifications

To be successful in this role, you will need:

  • Previous experience as a Customer Service Representative or in a similar role.
  • Comfortable using computers and customer management software.
  • Excellent phone and verbal communication skills.
  • Understanding of active listening techniques.
  • Ability to work well under pressure and prioritize projects effectively.

Please note that all applicants must complete an online application, including adding a resume on our website, and agree with our vision, mission, and guiding principles before being considered for this role.



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