Commissioning and Service Specialist
7 days ago
GE is a leading provider of electrification systems that are critical to customers' power and energy needs for their high-performance applications. Our business, part of GE Vernova, works with some of the world's major energy, maritime and industrial organizations, helping to enable a transition to energy efficiency and decarbonization through our specialist motors, drives and control technologies.
Job SummaryWe are seeking a highly skilled Field Service Engineer - Drives to join our team. As a Field Service Engineer - Drives, you will perform a wide range of commissioning and service tasks, ensuring proper installation, service and commissioning of products and services. You will provide technical support for installation and commissioning of projects and provide maintenance, breakdown emergency support and remote troubleshooting for the GE LV and MV drives.
Key Responsibilities- Perform troubleshooting activities at customer site locations to diagnose problems, determine appropriate resolution, and implement corrective actions.
- Develop requisite documentation to execute work, including commissioning procedures, maintenance procedures, and daily logs.
- Perform installation and commissioning activities at customer site locations of GE Drives.
- Execute on-site project management and technical leader duties to resolve customer issues and provide customer satisfaction.
- Under the direction of a senior engineer, perform a wide range of technical tasks to ensure the technical integrity and proper installation and commissioning of GE drive systems.
- Develop presentations and provide training and instruction to customers on drive operations.
- Coordinate additional opportunities to serve the customer with the customer service team, parts, other FSE's, repair services, sales, and product engineering teams.
- Advise the customer of recommended upgrades, parts, and service opportunities to improve customer productivity and sell GE parts and services.
- Coordinate maintenance activities for the customer and planning for inspections.
- Provide support to engineering teams working on customer CMU's projects.
- Identify new opportunities and development of effective offerings to improve in-service equipment reliability/availability.
- Promote sales of maintenance services.
- Provide on-call support in response to customer calls for service.
- Ensure appropriate response and service is provided to the customer.
- Complete timely service reports and other administrative requirements.
- Support business growth opportunities and marketing campaigns.
- Bachelor's Degree.
- Minimum 3 years of field service and/or commissioning experience.
- Ability and willingness to travel 85% of the time on short notice.
- Perform work on-board vessels within GE/Customer safety guidelines either in shipyards or offshore.
- Extended hours/overtime may be required during peak periods and emergency circumstances.
- Domestic or overseas travel to customer sites for extended periods of time.
- Ability to learn and follow defined departmental policies, procedures, and practices.
- Ability to prioritize workload and organize work activities in order to meet business needs and department goals.
- Strong verbal, written, and interpersonal communication skills essential.
- Diploma or Bachelor's Degree in Electrical Engineering or related discipline from an accredited college or university (or Associate degree in Electrical Engineering or related discipline from an accredited college or minimum 5 additional years of related industry experience in drives).
- Minimum of 3 years of experience with GE Drive systems (with 2 years practicable working knowledge of at least one GE Power Conversion drive system (including: MV7000, SD7000, MV3000, MD2000, LV7000).
- Experience of working with LV/MV Drives ABB, Siemens, AB, Vacon and Schneider.
- Minimum of 2 years practicable working knowledge of at least one GE Power Conversion drive/system controller (including PEC, PECe, CDC).
- Ability to execute increasingly complicated assignments, which require considerable engineering skill and creative ability and independent judgment.
- Possess detailed knowledge, competence, and expertise with installation and commissioning tasks and services.
- Strong computer proficiency and technical aptitude with the ability to utilize MS Office applications.
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Field Service Engineer
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Imperial, Pennsylvania, United States GE Full timeAbout the RoleWe are seeking a highly skilled Field Service Engineer - Drives Specialist to join our team at GE. As a key member of our commissioning and service team, you will be responsible for ensuring the proper installation, service, and commissioning of our products and services.Key ResponsibilitiesPerform troubleshooting activities at customer site...
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