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Sales Gallery Reception Lead

2 months ago

Carlsbad, United States Hilton Grand Vacations Full time
{"title": "Sales Gallery Reception Lead", "description": "Overview

As a Sales Gallery Reception Lead at Hilton Grand Vacations, you will play a key role in ensuring a positive and productive environment for our tour guests and Sales team. You will supervise the Sales Gallery Team, providing training and support to ensure the highest level of customer service.

Responsibilities
  • Supervise Sales Gallery Team Members' tasks, including greeting and seating guests, identifying and contacting the Sales Executive for tours, generating the Sales Executive tour sheet, and printing and completing gift receipts.
  • Monitor and maintain opening/closing of the Sales Gallery and assist the team in their duties as needed, including Sales Executive rotation and other related policies and procedures at the Front Desk.
  • Assist with gifting preparation and administration.
  • Responsible for requesting replenishments as needed and leading the inventory for each Team Member, and reporting any discrepancies.
  • Assist with interviewing Team Members and actively train Sales Gallery Team Members 1:1 during their onboarding process.
Requirements
  • High School Diploma
  • 3+ years experience in Operations, Front Desk, or Reservations in a hospitality capacity
  • Previous training experience
  • Ability to work a flexible schedule including weekends
  • Effectively communicate both written and verbal and the ability to comprehend simple instructions and short correspondence.
What We Offer
  • Excellent benefits package, including medical, dental, and vision insurance from day one
  • Financial Wellness program, including 401k plan with company match, life insurance, and company stock purchase program
  • Team Member Travel Program, with discounted rates at incredible properties around the globe
  • Generous Paid Time Off Program and Paid Sick Days
  • Team Member Recognition and numerous learning and advancement opportunities
", "lang_code": "en-US"}