Patient Access Representative
1 week ago
We are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Franciscan Medical Group. As a key member of our front desk team, you will be responsible for ensuring a seamless patient experience from check-in to check-out.
Key Responsibilities
- Register and check patients in/out, ensuring accurate and timely processing of patient information.
- Handle and reconcile payments, maintaining a high level of customer satisfaction.
- Continuously monitor and reconcile issues prior to patient visit, ensuring a smooth and efficient process.
- Process referral orders and pre-authorizations, coordinating appointments and ancillary services as needed.
- Respond to patient questions regarding routine billing and insurance matters, providing clear and concise information.
- Coordinate patient instructional/education activities, ensuring patients receive necessary information and support.
Requirements
To be successful in this role, you will need:
- One year of customer service work experience, with two years preferred.
- Healthcare or call center experience is a plus.
What We Offer
We offer a supportive team environment, excellent growth opportunities, and a comprehensive benefits package, including health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, and more.
As a valued member of our team, you will have the opportunity to make a meaningful impact on the lives of our patients and contribute to the success of our organization.
We are an equal opportunity employer and welcome applications from diverse candidates.
Please note that this job description is subject to change and may not include all responsibilities or requirements.
Thank you for considering this opportunity to join our team
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