Security Operations Center Coordinator

2 weeks ago


Everett, Massachusetts, United States Encore Boston Harbor Full time

h3JobSummary/h3pTheEncoreBostonHarborSecurityControlCenter(SCC)DispatcherwillberesponsibleforprotectingCompanyassetsandperformingsurveillancedutiestomonitorthesafetyandcomplianceofallEncoreemployeesandguestswiththeproperty'sBusinessProcessesina24/7operationscenter./ppThisincludesmonitoringofallnon-gamingcamerasandalarms,managingemergencyandnon-emergencyrequestsanddispatches,andactingasaclearinghouseforallnon-gamingsecurityissues./ph3KeyResponsibilities/h3ulliEnsureallEncoreBostonHarborcorevaluesandpropertyanddepartmentstandardsareimplementedandapplied./liliObserveandreportallsecurityviolationsand/ortheftsofpropertyandensurethesearedocumented./liliMonitornumerouscamerasonmultiplecamerasystemsacrossEBHandoffsitewarehouse./liliResponsibleforsavingallpertinentincident-relatedcamerafootageandotherinternalcamerafootagerequests,asnecessary./liliMonitorallemergencyandexteriordooralarmsthroughSynecticscamerasystem./liliResponsiblefordispatchingSecurityandtheGamingEnforcementUnitthroughouttheproperty,asneeded./liliCommunicatewithSecuritypersonnelandotherdepartmentsandagenciesviamultipleradioconsolesandchannels./liliResponsibleforcoordinatingEmergencyServicescallsforallemergencyincidentsthatoccuronproperty./liliHandleemergencyandnon-emergencytelephonecallsfromGuestsandemployees./liliEffectivelylogallradioandtelephonecallsthatcomeintotheSCCintherequiredformatorsystem./liliResponsibleformonitoringallpanicalarmactivationsandsafetybuttonalarmactivationsonproperty./liliEffectivelymonitormultipleSecurity-relatedapplicationssimultaneously./liliRespondtorequestsofallotherdepartments,whennecessary./liliAnalyzesituationspromptlyandaccurately;coordinateeffectiveresponsesbasedonavailableresourcesandincompliancewithallcompanyanddepartmentpolicies./liliConductdailyinspectionsofallnon-gamingcamerasthroughoutthepropertytoensureproperfunctionalityandprovidefollow-upforanynon-gamingcameraissues./liliMustbeabletoeffectivelymaintainadirectlineofcommunicationwithmembersoftheshiftanddepartmentmanagement./liliMaintainstrictconfidentialityofallproperty-relatedissues./liliManagemultipleprioritiessimultaneouslyandmeetdeadlines,ofteninstressfulandhigh-pressuresituations./liliMustpassalltestsandassessments./liliPerformanyotherjob-relateddutiesasassigned./li/ulh3Requirements/h3pToperformthisjobsuccessfully,anindividualmustbeabletoperformeachjobresponsibilitysatisfactorily.Therequirementslistedbelowarerepresentativeoftheknowledge,skill,and/orabilityrequired.Reasonableaccommodationsmaybemadetoenableindividualswithdisabilitiestoperformtheessentialfunctions./ppAge,GamingandCertifications:/pp21yearsofageorabove./ppWillberequiredtoobtainandmaintainregistrationoralicenseissuedbytheMassachusettsGamingCommission/ppMustbeabletoacquireandmaintainanylicensingoractiveworkcardsrequiredforthisposition./ppCPR/AED/FirstAidcertification/ppEducationand/orExperience:/ppHighschoolorequivalentdegreerequired./ppRequiresgeneralcomputerskillsandbasicknowledgeofMicrosoftOffice./ppMustpossessoutstandingorganizational,interpersonal,andadministrativeskills,aswellasexcellentattentiontodetail./ppMustbeabletoeffectivelyoperateacomputer,CCTVandradioequipment./ppLanguageSkills:/ppAbilitytoread,analyze,andinterpretdocuments,suchaspolicyandproceduremanuals,maintenanceinstructions,andotherrelateddocuments.Abilitytorespondtocommoninquiriesfromotheremployeesorguests.FluencyinEnglishrequired,secondlanguageaplus.Abilitytowritedetailedinstructionsandcorrespondence.Abilitytoeffectivelypresentinformationinone-on-oneandgroupsituations.Musthavetheabilitytodescribethenatureandlocationofevents./ppPhysicalDemands:/ppThephysicaldemandsdescribedherearerepresentativeofthosethatmustbemetbytheTeamMembertosuccessfullyperformtheessentialfunctionsofthisjob./ppWhileperformingthedutiesofthisjob,theemployeeisregularlyrequiredtotalkandhear.Theemployeeisalsoregularlyrequiredtositforextendedperiodsandusehandstofinger,handle,orfeelobjects,toolsorcontrols.Theemployeeisoccasionallyrequiredtoreachwithhandsandarms,andtosit,climborbalance,andstoop,stretch,bend,kneel,crouch,orcrawl./ppSpecificvisionabilitiesrequiredbythisjobincludeclosevision,distancevision,colorvision,peripheralvision,depthperception,andtheabilitytoadjustfocus./ppWorkEnvironment:/ppTheworkenvironmentcharacteristicsdescribedherearerepresentativeofthosethatexistwhileTeamMembersareperformingtheessentialfunctionsofthisjob.Reasonableaccommodationsmaybemadetoenableindividualswithdisabilitiestoperformtheessentialfunctions./pulliThenoiselevelintheworkenvironmentistypicallymoderate.Mustbeabletointeractwithinternalemployeesandexternalguestsinaprofessionalmanner./liliDuetotheunpredictablenatureofthehospitality/entertainmentindustry,TeamMembersmustbeabletoworkvaryingschedulestoreflectthebusinessneedsoftheproperty./li/ul



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