Service Advisor
3 days ago
**Job Summary**
Quirk Auto Dealerships is seeking a highly motivated and detail-oriented Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout the vehicle repair process.
**Key Responsibilities:**
- **Customer Service:** Greet customers in a timely and friendly manner, addressing their concerns and providing a positive experience.
- **Repair Order Management:** Write accurate and detailed repair orders, explaining charges and providing a clear understanding of the repair process.
- **Vehicle Inspection:** Perform thorough vehicle inspections, documenting customer concerns and providing a comprehensive report.
- **Estimate Preparation:** Prepare and provide customers with a detailed estimate of labor and parts costs, ensuring transparency and accuracy.
- **Repair Progress Updates:** Regularly update customers on the progress of repairs, addressing any changes or concerns.
- **Customer Satisfaction:** Maintain strong customer satisfaction by ensuring timely and efficient repairs, while providing exceptional communication and support.
- **Vehicle Maintenance:** Advise customers on the importance of regular vehicle maintenance, providing guidance on manufacturer-recommended specifications.
- **Safety and Compliance:** Adhere to all Quirk Auto Dealerships safety policies and procedures, reporting any incidents or accidents to management.
**Requirements:**
- Prior sales or customer service experience is preferred but not required.
- A high school diploma or college degree is preferred but not required.
- Excellent interpersonal and communication skills are essential.
- A positive attitude and strong willingness to learn are necessary for success in this role.
- Proficiency in computer systems and software is required.
**Benefits:**
Quirk Auto Dealerships offers a comprehensive benefits package, including health, dental, and long-term disability insurance, as well as life insurance and critical illness insurance. We also provide basic life insurance and an AD&D policy at no cost to employees.
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