Service Advisor

3 days ago


Quincy, Massachusetts, United States Quirk Auto Dealerships Full time

**Job Summary**

Quirk Auto Dealerships is seeking a highly motivated and detail-oriented Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout the vehicle repair process.

**Key Responsibilities:**

  • **Customer Service:** Greet customers in a timely and friendly manner, addressing their concerns and providing a positive experience.
  • **Repair Order Management:** Write accurate and detailed repair orders, explaining charges and providing a clear understanding of the repair process.
  • **Vehicle Inspection:** Perform thorough vehicle inspections, documenting customer concerns and providing a comprehensive report.
  • **Estimate Preparation:** Prepare and provide customers with a detailed estimate of labor and parts costs, ensuring transparency and accuracy.
  • **Repair Progress Updates:** Regularly update customers on the progress of repairs, addressing any changes or concerns.
  • **Customer Satisfaction:** Maintain strong customer satisfaction by ensuring timely and efficient repairs, while providing exceptional communication and support.
  • **Vehicle Maintenance:** Advise customers on the importance of regular vehicle maintenance, providing guidance on manufacturer-recommended specifications.
  • **Safety and Compliance:** Adhere to all Quirk Auto Dealerships safety policies and procedures, reporting any incidents or accidents to management.

**Requirements:**

  • Prior sales or customer service experience is preferred but not required.
  • A high school diploma or college degree is preferred but not required.
  • Excellent interpersonal and communication skills are essential.
  • A positive attitude and strong willingness to learn are necessary for success in this role.
  • Proficiency in computer systems and software is required.

**Benefits:**

Quirk Auto Dealerships offers a comprehensive benefits package, including health, dental, and long-term disability insurance, as well as life insurance and critical illness insurance. We also provide basic life insurance and an AD&D policy at no cost to employees.


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