Customer Service Representative
3 days ago
About the Role:
Lincare Holdings is seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our patient service department, you will play a vital role in ensuring that patients receive exceptional care and support.
Job Summary:
The ideal candidate will possess excellent communication skills, a strong understanding of customer service principles, and the ability to work effectively in a fast-paced environment. If you are a motivated and detail-oriented individual who thrives in a dynamic setting, we encourage you to apply for this exciting opportunity.
Responsibilities:
- Provide exceptional customer service to patients and referral sources, responding to inquiries and resolving issues in a timely and professional manner.
- Process patient orders accurately and efficiently, ensuring that all necessary documentation is complete and up-to-date.
- Collaborate with internal stakeholders to ensure seamless communication and coordination of patient care.
- Consistently meet quality assurance scores of 85% or above, demonstrating a commitment to excellence in patient service.
- Maintain a thorough understanding of payer and utilization guidelines, as well as C-PAP compliance requirements.
- Participate in ongoing training and development opportunities to enhance knowledge and skills.
- Perform other duties as assigned by management.
Requirements:
- High School diploma or GED equivalency required.
- 2+ years of experience in home health, customer service, call center, or insurance preferred.
- Strong organization, communication, analytical, and problem-solving skills.
- Basic understanding of Microsoft Word, Excel, and excellent typing skills.
Estimated Salary:$43,000 - $55,000 per year, depending on experience and qualifications.
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