Customer Service Representative

1 day ago


Sierra Vista, Arizona, United States City of Sierra Vista, AZ Full time
About the Job

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, responding to inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Provide excellent customer service through various channels, including phone, email, and in-person interactions.
  • Answer questions and resolve issues related to City services and policies.
  • Process transactions, such as payments and license applications.
  • Maintain accurate records and reports, ensuring data integrity and compliance with regulations.
Requirements:
  • High school diploma or equivalent required.
  • At least two years of experience in customer-facing roles, preferably in a government setting.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
Benefits:
  • A competitive salary range of $33,384 - $40,492 per year.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A retirement plan with employer matching contributions.
  • Opportunities for professional growth and development.


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