Customer Service Bibliographer II
2 weeks ago
We are seeking a highly skilled and customer-focused individual to join our GOBI Customer Service team as a Customer Service Bibliographer II. In this role, you will provide exceptional support to academic library customers, partner with the GOBI Sales team, and develop strong relationships with internal and external customers.
Key Responsibilities- Provide primary service contact via phone and email for assigned group of customers
- Develop a comprehensive understanding of customer needs, workflows, and integrations
- Drive resolution of issues from receipt and clarification through confirmation of successful resolution
- Work collaboratively with cross-functional teams and identify process improvement opportunities
- Document customer-specific requirements and share information with team members and sales
- 2-3 years of relevant professional experience
- 3+ years of intermediate-to-advanced-level Microsoft Office experience
- Experience working with LC, Dewey, and NLM classifications and understanding of digital content
- Ability to prioritize and work independently and/or as part of a team
We provide a comprehensive benefits package, including medical, dental, vision, life, and disability insurance, flexible spending accounts, retirement savings plan, paid parental leave, holidays, and paid time off (PTO). We also offer a mentoring program and a wide range of employee resource groups.
About EBSCO Information ServicesEBSCO Information Services is a leading provider of research solutions, e-journals, e-books, and research databases. We are committed to transforming lives by providing relevant and reliable information when, where, and how people need it.
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Customer Service Representative
4 weeks ago
Annapolis, Maryland, United States General Dynamics Full timeJob SummaryWe are seeking a highly skilled Customer Service Specialist II to join our team. As a key member of our support team, you will provide exceptional customer service via phone, chat, and email, ensuring timely resolution of customer issues and exceeding customer satisfaction expectations.Key ResponsibilitiesProvide technical support and assistance...
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Service Technician II
2 weeks ago
Annapolis, Maryland, United States Liberty Military Housing Full timeJob OverviewLiberty Military Housing is seeking a highly skilled Service Technician II to join our team. As a Service Technician II, you will be responsible for performing general and specialized maintenance and repairs in a multi-family residential community.ResponsibilitiesTroubleshoot and perform routine maintenance, installation, and repairs on various...
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Service Technician II
3 days ago
Annapolis, Maryland, United States Liberty Military Housing Full timeJob SummaryWe are seeking a highly skilled Service Technician II to join our team at Liberty Military Housing. As a Service Technician II, you will be responsible for performing general and specialized maintenance and repairs in a multi-family residential community.Key ResponsibilitiesTroubleshoot and perform routine maintenance, installation, and repairs on...
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Fiscal Services Administrator II
3 weeks ago
Annapolis, Maryland, United States State of Maryland Full timeJob Title: Fiscal Services Administrator IIThe Maryland Commission on African American History and Culture (MCAAHC) is seeking a highly skilled and experienced individual to fill the position of Fiscal Services Administrator II. This is a Management Service position that serves at the pleasure of the Appointing Authority.Main Purpose of Job:The main purpose...
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Guest Service Representative II
2 weeks ago
Annapolis, Maryland, United States Navy Exchange Full timeJob SummaryWe are seeking a highly skilled Guest Service Representative II to join our team at the Navy Exchange. As the first point of contact for our guests, you will be responsible for providing exceptional customer service, handling all stages of guest stays, and resolving any issues that may arise.Key ResponsibilitiesProvide a welcoming and positive...
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Social Services Specialist II
4 weeks ago
Annapolis, Maryland, United States Luminis Health Full timeJob SummaryLuminis Health is seeking a highly skilled and compassionate Social Worker II to join our team. As a key member of our healthcare team, you will provide counseling, crisis intervention, and transition planning services to patients and their families.Key ResponsibilitiesProvide Comprehensive Psychosocial Assessments: Conduct thorough assessments of...
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Pricing Analyst II
2 weeks ago
Annapolis, Maryland, United States Cherokee Nation Businesses Full timePricing Analyst II Job DescriptionCherokee Nation Businesses is seeking a skilled Pricing Analyst II to join our team. As a Pricing Analyst II, you will play a critical role in preparing moderate to complex pricing proposals and supporting the proposal pricing process.Key Responsibilities:Review and analyze Request for Proposals (RFPs) to ensure accurate and...
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Customer Service Representative
4 weeks ago
Annapolis, Maryland, United States Whole Foods Market IP, L.P. Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Whole Foods Market. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.Key ResponsibilitiesCustomer Service: Provide outstanding...
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Customer Service Representative
4 weeks ago
Annapolis, Maryland, United States Whole Foods Market IP, L.P. Full timeJob SummaryAt Whole Foods Market, we are seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences, ensuring customer satisfaction, and driving sales growth.Key ResponsibilitiesCustomer Service: Provide...
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Customer Service Representative
2 weeks ago
Annapolis, Maryland, United States Aurora Ripple Enterprises Full timeCustomer Service and Sales Solutions SpecialistWe are committed to delivering exceptional customer experiences and driving business success through our consulting services. Our team focuses on talent, passion, and culture, and we are leading the industry in providing quality sales, marketing, and customer satisfaction solutions.We have developed a Management...
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Customer Service Representative
4 hours ago
Annapolis, Maryland, United States Walgreens Full timeCustomer Service Associate at WalgreensWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Associate at Walgreens. As a key member of our retail team, you will be responsible for providing exceptional customer service, processing sales transactions, and recommending products to customers.Key...
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Customer Service Representative
2 weeks ago
Annapolis, Maryland, United States CubeSmart Full timeAbout CubeSmartCubeSmart is a leading provider of self-storage solutions, offering a range of storage options to meet the needs of individuals and businesses. Our team is dedicated to providing exceptional customer service and ensuring a positive experience for our customers.Job SummaryWe are seeking a highly motivated and customer-focused individual to join...
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Customer Service Representative
3 weeks ago
Annapolis, Maryland, United States Sherwin-Williams Full timeAbout the RoleWe are seeking a highly skilled Customer Service Specialist to join our team at Sherwin-Williams. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our wholesale and retail customers, answering their questions about our products, and recommending the right solutions.Key...
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Customer Service Representative
1 month ago
Annapolis, Maryland, United States Giant Food Full timeAbout Giant FoodGiant Food is a leading grocery retailer in the Baltimore-Washington area, serving over 2 million customers weekly with annual sales exceeding $5 billion. Our mission is to provide exceptional customer service and quality products to our community.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service...
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Customer Service Representative
4 weeks ago
Annapolis, Maryland, United States Sherwin-Williams Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.Key ResponsibilitiesCustomer Service: Provide...
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Customer Service Representative
3 weeks ago
Annapolis, Maryland, United States Giant Food Full timeAbout Giant FoodGiant Food is a leading grocery store chain in the Baltimore-Washington area, serving over 2 million customers weekly with annual sales exceeding $5 billion. Our mission is to provide exceptional customer service and quality products, making us the most trusted and loved local food retailer in our community.Job SummaryWe are seeking a highly...
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Customer Service Representative
3 weeks ago
Annapolis, Maryland, United States PNC Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Teller at our Annapolis Town Centre retail banking branch. As a Teller, you will play a critical role in delivering exceptional customer service, processing high-volume customer transactions, and educating customers on new banking technologies and products.Key...
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Customer Service Representative
3 weeks ago
Annapolis, Maryland, United States The Sherwin-Williams Company Full timeCustomer Service Specialist Job DescriptionAt The Sherwin-Williams Company, we are seeking a highly skilled Customer Service Specialist to join our team. As a Customer Service Specialist, you will play a critical role in providing exceptional customer service and support to our wholesale and retail customers.Key Responsibilities:Provide excellent customer...
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Customer Service Manager
6 days ago
Annapolis, Maryland, United States Malvern Panalytical Full timeRegional Customer Service ManagerMalvern Panalytical is seeking a highly skilled Regional Customer Service Manager to join our team. As a key member of our organization, you will be responsible for leading a team of customer support engineers and driving business growth through exceptional customer service.Key Responsibilities:Manage and motivate a team of...
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Customer Service Representative
3 days ago
Annapolis, Maryland, United States The Sherwin-Williams Company Full timeCustomer Service SpecialistAt The Sherwin-Williams Company, we're looking for a skilled Customer Service Specialist to join our team. As a key member of our sales team, you'll be responsible for providing exceptional customer service, answering questions about our products, and recommending solutions to meet our customers' needs.Key Responsibilities:Provide...