Customer Service Bibliographer II

2 weeks ago


Annapolis, Maryland, United States EBSCO Information Services Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our GOBI Customer Service team as a Customer Service Bibliographer II. In this role, you will provide exceptional support to academic library customers, partner with the GOBI Sales team, and develop strong relationships with internal and external customers.

Key Responsibilities
  • Provide primary service contact via phone and email for assigned group of customers
  • Develop a comprehensive understanding of customer needs, workflows, and integrations
  • Drive resolution of issues from receipt and clarification through confirmation of successful resolution
  • Work collaboratively with cross-functional teams and identify process improvement opportunities
  • Document customer-specific requirements and share information with team members and sales
Requirements
  • 2-3 years of relevant professional experience
  • 3+ years of intermediate-to-advanced-level Microsoft Office experience
  • Experience working with LC, Dewey, and NLM classifications and understanding of digital content
  • Ability to prioritize and work independently and/or as part of a team
What We Offer

We provide a comprehensive benefits package, including medical, dental, vision, life, and disability insurance, flexible spending accounts, retirement savings plan, paid parental leave, holidays, and paid time off (PTO). We also offer a mentoring program and a wide range of employee resource groups.

About EBSCO Information Services

EBSCO Information Services is a leading provider of research solutions, e-journals, e-books, and research databases. We are committed to transforming lives by providing relevant and reliable information when, where, and how people need it.



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