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Case Manager

2 months ago

Beverly Hills California, United States Direct Counsel, LLC Full time
Case Manager

Direct Counsel, LLC is seeking a highly organized and detail-oriented Case Manager to join our team in Los Angeles, CA. As a Case Manager, you will play a critical role in supporting our attorneys in developing settlements, preparing documents, and communicating with clients and providers.

Responsibilities:
  • Interact daily with existing and potential clients via telephone and in-person to provide exceptional customer service.
  • Order medical records from providers and communicate with clients and providers during the course of treatment.
  • Obtain necessary documents to support injury and/or liability positions.
  • Interact with insurance carriers and healthcare providers to secure records and account balances.
  • Negotiate case settlements with insurance carriers and negotiate deductions of outstanding medical balances with providers.
  • Work directly with multiple coworkers involved in the management and support of case files.
  • Maintain organized case files and prepare comprehensive demands for submission to carriers.
  • Interact with attorneys and present case synopses as required.
Requirements:
  • Effective communication skills in English and Spanish (required).
  • Bachelor's degree (preferred).
  • Prior experience as a Personal Injury Case Manager (preferred).
  • Ability to be a team player and follow procedures.
  • Proactive interaction with clients, insurance companies, and medical providers.
  • Ability to multi-task, prioritize, and manage workload with a positive attitude and minimal supervision.
  • Highly organized with the ability to juggle multiple deadlines in a fast-paced environment.
  • Strong writing and communication skills along with attention to detail.
  • Extensive computer and database expertise, Microsoft Word, Excel, Outlook.
Benefits:
  • Competitive compensation package, salary, benefits, and bonus.