Benefits Program Specialist
4 days ago
We are seeking a highly motivated and detail-oriented individual to join our team as a Benefits Coordinator at the State Benefits Center. As a Benefits Coordinator, you will play a critical role in assisting customers with information about various state benefit programs and motivating them to enroll.
Key Responsibilities
- Handle outbound calls to potential customers, providing clear and concise information about state benefit programs.
- Explain the benefits and eligibility requirements to potential customers, building rapport and tailoring solutions to meet their specific needs.
- Identify sales opportunities and effectively overcome objections to successfully close sales.
- Maintain accurate and detailed customer records in our CRM system.
- Meet or exceed sales targets and key performance indicators on a consistent basis.
- Collaborate with team members and other departments to optimize customer experience and promote customer satisfaction.
Requirements
- Proven experience in sales or customer service, preferably in a call center environment.
- Excellent communication and interpersonal skills, with the ability to build relationships over the phone.
- Strong persuasive skills with the ability to overcome objections and close sales effectively.
- Ability to multitask and work in a fast-paced environment, while maintaining a high level of accuracy and professionalism.
- Proficiency in using CRM systems and other basic computer applications.
- Ability to adapt to changing processes and procedures.
- Strong problem-solving skills and the ability to handle challenging customer situations.
Work Schedule and Compensation
Monday - Friday, 9:00am - 6:00pm. We cannot accommodate other schedules or exceptions.
$45,000 - $75,000 per year (Starting: $850 - $1,500 /week). $75,000 - $125,000 per year (Experienced). The above salary range is typical for most individuals. Those with call center experience and/or fast learners will likely see increased compensation.
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