Employee Benefits Account Specialist
4 weeks ago
About the Role:
We are seeking a highly skilled and detail-oriented Employee Benefits Account Specialist to join our team at StanCorp Financial Group. As an Employee Benefits Account Specialist, you will be responsible for assisting our client's HR department in the administration of group Life, Disability, Voluntary, and/or Absence contracts with The Standard.
Key Responsibilities:
- Serves as the liaison between the policyholder and The Standard.
- Works closely with the employer and their employees to respond to claim and coverage inquires, including verifying appropriate premium administration, addressing customer service issues, claims issues, contract issues and other group life, disability, and absence related inquiries.
- Administers claim processes, handles coordination of death claims, and assists employees in filing for claims.
- Provides reports to the policyholder's benefit and business locations on approved claims, outstanding information requested, and Evidence of Insurability status as needed.
- Maintains and protects personal information of the policyholder's employees.
- Develops effective relationships with Human Resources, Benefits and Payroll staff throughout the policyholders' various locations.
- Creates best practices & new process improvements that ensure a positive customer experience for the employer and employees.
- Leads or participates in special projects related to the policyholder's life, disability, and Leave plans, as assigned.
Requirements:
- Customer service skill set, discretion, and ability to handle the sensitive and delicate personal situations of the employees that involve leave and disability.
- Ability to plan and organize own work to meet changing priorities and diverse customer needs. Analyze, interpret, and apply benefit contract provisions to varied, complex situations. Make sound, independent judgments.
- Ability to provide timely and thorough responses to inquiries and continuously finds way to improve and promote the service experience.
- Strong verbal and written communication skills.
- Required to learn and have the ability to interpret federal, state and local leave regulations.
- Experience: - 4 years of relevant, progressive work experience in the Employee Benefits industry, with an emphasis in customer service, human resources and/or account management.
What We Offer:
In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.
Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.
StanCorp Financial Group is an Affirmative Action/Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law.
The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited.
The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.
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