Retail Sales Specialist

1 week ago


Vineland, New Jersey, United States Ace Hardware Full time
Overview


The Retail Sales Specialist will support the receipt, organization, and pricing of all products while ensuring a tidy and well-presented merchandise display and overall store hygiene.

Key Responsibilities

Responsibilities include, but are not limited to:

Customer Engagement:

  • Represent Ace Hardware positively.
  • Proactively assist customers in resolving issues.
  • Welcome customers upon entry and thank them upon departure.
  • Maintain a friendly and approachable demeanor; collaborate effectively with both customers and team members.
  • Respond to all inquiries and calls promptly and courteously.
  • Direct unresolved customer complaints to management.
  • Possess comprehensive product knowledge and familiarity with store layout.
  • Provide personalized service to customers, aiming to exceed their expectations consistently.
Store Management

  • Contribute to a positive, professional, and safe working environment.
  • Assist with the receiving, verification, and stocking of merchandise throughout the store.
  • Help maintain appropriate back stock levels.
  • Support daily upkeep, organization, and cleanliness of the sales area, stockroom, and outdoor product displays.
  • Ensure a neat and orderly sales floor, including promotional displays.
  • Assist with merchandise reconfigurations throughout the store.
  • Provide support to Department Specialists with tasks such as pricing updates and special orders.
  • Ensure that all signage is up-to-date across the store.
  • Operate equipment such as forklifts, following proper training.
  • Report any Store Support Center issues to the General Manager for resolution.
  • Communicate merchandising, cost control, or sales suggestions to the General Manager.
  • Participate in store meetings.
  • Maintain professionalism in appearance and conduct.
  • Perform additional duties as assigned.

Qualifications:
High School diploma or GED equivalent.

Experience:
Previous retail experience is preferred.

Physical Requirements:
Ability to stand, walk, lift (up to 50 lbs), and climb as needed.

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