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Front Office Team Member

2 months ago

Sacramento, California, United States Staff My Agency Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Staff My Agency. As a key member of our front office team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and ensuring their satisfaction.

Key Responsibilities:

  • Customer Service: Provide product and service information to customers, resolve any issues they may face, and ensure their needs are met in a timely and efficient manner.
  • Call Management: Manage incoming calls, handle customer complaints, and provide solutions and alternatives within established time limits.
  • Record Keeping: Maintain accurate records of customer interactions, process customer accounts, and file documents as needed.
  • Team Collaboration: Work closely with our team to ensure seamless communication and efficient service delivery.

Requirements:

  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers and team members.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze issues and provide effective solutions.
  • Time Management: Ability to prioritize tasks, manage time effectively, and meet deadlines.
  • Customer Focus: Passionate about delivering exceptional customer service and ensuring customer satisfaction.

What We Offer:

  • Competitive Compensation: Hourly pay plus commissions and bonuses based on performance.
  • Benefits: Paid time off, retirement plan, and opportunities for growth and advancement.

Ideal Candidate:

  • Customer Service Experience: Previous experience in customer-facing roles, with a strong focus on customer service.
  • Communication Skills: Excellent communication skills, with the ability to effectively communicate with customers and team members.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze issues and provide effective solutions.