Banquet Operations Director

4 days ago


Richmond Heights, Virginia, United States The Westin Richmond Full time

Estimated Salary: $80,000 - $120,000 per year

About The Westin Richmond

The Westin Richmond is a 4 Diamond hotel known for its exceptional service and luxurious atmosphere. As a premier hospitality destination in the Richmond area, we are seeking a skilled Banquet Manager to join our team.

Job Description
  • Role Summary: The Banquet Manager will oversee all aspects of banquet operations, ensuring seamless execution of events and functions.
  • Key Responsibilities:

• Supervise banquet staff during pre-planning, setup, and breakdown stages

• Collaborate closely with Sales & Marketing department to drive event sales and revenue growth

• Provide exceptional customer service to guests, exceeding their expectations at every touchpoint

• Work effectively in a fast-paced environment, prioritizing tasks and managing multiple events simultaneously

• Develop and maintain strong relationships with clients, vendors, and internal stakeholders

• Ensure accurate inventory management, ordering, and control of banquet supplies and equipment

• Participate in ongoing training and professional development to enhance skills and knowledge

• Adhere to company policies, procedures, and safety protocols

Requirements
  • Education and Experience: Bachelor's degree in Hospitality, Hotel Administration, or related field; minimum two years of supervisory experience in banquet operations
  • Skills and Qualifications:

• Proven leadership and management skills, with ability to motivate and train staff

• Excellent communication, interpersonal, and problem-solving skills

• Strong analytical and organizational skills, with attention to detail and ability to multitask

• Familiarity with Point-of-Sale (POS) systems, banqueting software, and other relevant technologies

• Availability to work flexible hours, including evenings, weekends, and holidays

Benefits

We offer a comprehensive benefits package, including health insurance, eye care, dental, life insurance, and a range of other perks designed to support your well-being and career growth.

About Working at The Westin Richmond

We are committed to providing a positive and inclusive work environment that fosters personal and professional development. If you are passionate about delivering exceptional guest experiences and thrive in a dynamic, fast-paced setting, we encourage you to apply for this exciting opportunity.


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