Luxury Living Experience Champion
6 days ago
At Kairoi, we strive to create exceptional living experiences in high-performing multifamily communities that deliver long-term value to investors, associates, and residents. Our mission is to provide opportunities with every aspect of our business. The word 'Kairoi' represents moments in time when opportunities are seized. Our team empowers, rewards, and inspires talented individuals who make these opportunities happen.
A Resident Experience Ambassador is a unique position in our high-rise luxury communities, blending premier customer service, event planning, and resident engagement. This role will exemplify Modern Stewardship in everyday resident relationships and epitomize the Art of Neighboring within the community.
Your Key Responsibilities:- You will be the primary point of contact for residents, creating an environment where they feel valued, taken care of, and truly 'Welcomed Home.'
- As the resident's liaison, you will resolve any issues that arise and follow up to ensure requests are completed to their satisfaction.
- You will provide exceptional customer service through various inquiries, requests, and daily needs, including package delivery, dry cleaning, maintenance requests, and more.
- In some cases, you will work with outside vendors, communicating between them, the concierge service, and residents.
- You will embody the 5% Distinction, going the extra mile to create distinctive service experiences for residents.
- Resident engagement and retention involve events, which you will plan, organize, attend, and promote regularly.
- You will be the champion of logistics for events, tracking and managing items such as venue booking, catering, decorations, entertainment, and more.
- You will add a special touch to each event and track attendance to ensure success.
- You will work closely with the Community Director or General Manager to execute and monitor budgets for resident events.
- You will collaborate with the Kairoi Marketing team to manage social media platforms, advertising resident events, creating mini-films, and showcasing local business partnerships or outreach events.
- You will understand industry trends, resident preferences, and competitive offerings to continually brand and market your community effectively.
- You will work with neighborhood businesses for resident events and perk programs.
- Competitive Compensation: $21-$22/Hour (based on experience and community)
- Health & Wellness Benefits: Medical, dental, vision, life insurance, short and long-term disability at an affordable price
- Retirement Planning: 401k program with a company match
- Paid Leave: Exceptional PTO program, paid holidays, floating holidays, birthday day off, and milestone sabbatical program
- Discounts: Private discount network with discounts on travel, restaurants, gifts, experiences, and more
- Training: Opportunities to grow and develop skills through required training
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