Customer Service Representative

3 weeks ago


Rock Hill, South Carolina, United States Walmart Full time

Sam's Club is looking for a Customer Service Representative to join our team in Rock Hill, SC. As a key member of our customer service team, you will be responsible for providing exceptional support to our members, resolving issues, and promoting products and services.

The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced retail environment. You will also be responsible for operating front-end equipment, such as cash registers, and working with mobile retail applications.

As a Customer Service Representative, you will play a critical role in ensuring that our members receive a seamless shopping experience. You will be expected to provide personalized support, answer questions, and resolve issues in a timely and professional manner.

About the Role:

  • Provides member service by acknowledging the member and identifying their needs.
  • Processes member purchases, assists with payments, and resolves member issues.
  • Maintains safety of facility according to company policies and procedures.
  • Complies with company policies, procedures, and standards of ethics and integrity.
  • Completes work assignments and priorities by using policies, data, and resources.

Estimated Salary:

$40,000 - $55,000 per year based on location and level of experience.

Benefits:

  • Competitive pay and performance-based bonus awards.
  • A variety of health benefits, including medical, vision, and dental coverage.
  • Financial benefits, such as 401(k), stock purchase, and company-paid life insurance.
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
  • Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.


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