Sales and Service Representative
2 months ago
Job Summary
We are seeking a highly skilled and knowledgeable Firearms Sales Associate to join our team at Maxon Shooter's Supplies & Indoor Range. As a key member of our sales team, you will be responsible for providing exceptional customer service, assisting customers in finding the right firearms and accessories, and ensuring a safe and enjoyable experience for all range users.
Key Responsibilities
- Customer Service
- Provide outstanding customer service by greeting customers in a friendly manner and making them feel welcome.
- Assist customers in making purchasing decisions based on their individual needs and effectively close sales.
- Range Safety
- Serve as Range Safety Officer (RSO) and ensure safety on the range by observing all users and stopping any actions that violate Maxon Shooter's Supplies Range Safety Rules & Procedures.
- Compliance and Sales
- Complete the sale of firearms legally and in compliance with ATF, state/local laws and regulations, and Maxon Shooter's Supplies policies.
- Properly complete required ATF forms, perform background checks, and certify and screen all potential firearm transfers for legality of sale.
- Store Maintenance
- Assist with ensuring merchandising standards are met throughout the store, including restocking, range cleanliness, facing of merchandise, and light housekeeping.
- Range Operations
- Follow proper protocols for checking customers in to and out of the shooting range.
- Reporting and Communication
- Report to the Sales Manager and attend quarterly meetings.
Requirements and Qualifications
- Education and Experience
- High school diploma or equivalent.
- 1-2 years of customer service experience preferred.
- Skills and Abilities
- Excellent interpersonal and verbal communication skills.
- Previous firearm experience/knowledge.
- Ability to understand, recall, and follow complex compliance regulations and work with highly confidential information.
- Flexibility in work schedule needed to include potential evenings and weekends.
- Must be at least 21 years of age and possess a valid Firearm Owner's Identification Card (FOID).
- Physical Requirements
- Extended periods of standing.
- Lifting and/or pushing objects up to 40 lbs. on a regular basis.
- Working on a ladder at heights of up to 10 feet.
Benefits and Perks
- $17.50 hourly or more.
- Paid time off after 2000 hours worked (approximately 1 year full-time).
- A paid day off every year on your birthday.
- Option to join group health insurance.
- Option to purchase disability insurance.
- Unlimited use of the ranges on your off time.
- Substantial employee discounts on firearms and accessories.
- Bonus incentives for sales challenges, class sign-ups, positive reviews, up-selling, and more.
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