Sales and Service Representative

2 months ago


Des Plaines, Illinois, United States Maxon Shooters Supplies Full time

Job Summary

We are seeking a highly skilled and knowledgeable Firearms Sales Associate to join our team at Maxon Shooter's Supplies & Indoor Range. As a key member of our sales team, you will be responsible for providing exceptional customer service, assisting customers in finding the right firearms and accessories, and ensuring a safe and enjoyable experience for all range users.

Key Responsibilities

  • Customer Service
    • Provide outstanding customer service by greeting customers in a friendly manner and making them feel welcome.
    • Assist customers in making purchasing decisions based on their individual needs and effectively close sales.
  • Range Safety
    • Serve as Range Safety Officer (RSO) and ensure safety on the range by observing all users and stopping any actions that violate Maxon Shooter's Supplies Range Safety Rules & Procedures.
  • Compliance and Sales
    • Complete the sale of firearms legally and in compliance with ATF, state/local laws and regulations, and Maxon Shooter's Supplies policies.
    • Properly complete required ATF forms, perform background checks, and certify and screen all potential firearm transfers for legality of sale.
  • Store Maintenance
    • Assist with ensuring merchandising standards are met throughout the store, including restocking, range cleanliness, facing of merchandise, and light housekeeping.
  • Range Operations
    • Follow proper protocols for checking customers in to and out of the shooting range.
  • Reporting and Communication
    • Report to the Sales Manager and attend quarterly meetings.

Requirements and Qualifications

  • Education and Experience
    • High school diploma or equivalent.
    • 1-2 years of customer service experience preferred.
  • Skills and Abilities
    • Excellent interpersonal and verbal communication skills.
    • Previous firearm experience/knowledge.
    • Ability to understand, recall, and follow complex compliance regulations and work with highly confidential information.
    • Flexibility in work schedule needed to include potential evenings and weekends.
    • Must be at least 21 years of age and possess a valid Firearm Owner's Identification Card (FOID).
  • Physical Requirements
    • Extended periods of standing.
    • Lifting and/or pushing objects up to 40 lbs. on a regular basis.
    • Working on a ladder at heights of up to 10 feet.

Benefits and Perks

  • $17.50 hourly or more.
  • Paid time off after 2000 hours worked (approximately 1 year full-time).
  • A paid day off every year on your birthday.
  • Option to join group health insurance.
  • Option to purchase disability insurance.
  • Unlimited use of the ranges on your off time.
  • Substantial employee discounts on firearms and accessories.
  • Bonus incentives for sales challenges, class sign-ups, positive reviews, up-selling, and more.


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