HVAC Scheduling Coordinator
1 week ago
POSITION OVERVIEW: We are seeking a qualified individual who thrives in a dynamic environment and is self-driven to deliver exceptional customer support. The ideal candidate will possess strong listening and verbal communication skills, a proven track record of meeting or exceeding objectives, and a willingness to embrace ongoing coaching and feedback. This role involves overseeing daily scheduling operations and ensuring that work orders are prepared for timely execution. Experience in efficiently coordinating service calls and ensuring technicians arrive punctually is highly desirable. Familiarity with the HVAC/service industry is preferred.
- Manage incoming service requests
- Document and input customer inquiries
- Assess and address customer needs to ensure satisfaction
- Schedule technicians and collaborate with the Service and Operations Manager
- Foster sustainable relationships and trust with client accounts through transparent communication
- Provide accurate and comprehensive information utilizing company tools and methods
- Achieve personal and team service targets and call handling metrics
- Address customer complaints and escalate to the appropriate manager as needed
- Maintain records of customer interactions within the dispatch system, process accounts, and organize documentation
- Adhere to communication protocols, guidelines, and policies
- Go the extra mile to engage with customers
- Support colleagues as required
- Perform additional tasks as assigned
BENEFITS:
- Positive Work Environment
- Health Coverage
- Dental Coverage
- Life and Disability Insurance
- 401k Plan with Company Match
- Paid Holidays
- Paid Time Off
- Paid Training Opportunities
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