Senior Print Production Specialist

4 weeks ago


Marietta, Georgia, United States Alphagraphics - US728 Full time
Job Overview

We are seeking a highly skilled and motivated Visual Communications Coordinator to join our team at Alphagraphics - US728. As a key member of our sales and production team, you will be responsible for increasing sales, providing exceptional customer service, and supporting our experienced production team.

Key Responsibilities
  • Develop a thorough knowledge of Alphagraphics products and services, production processes, capabilities, and pricing.
  • Communicate effectively with customers and prospects via phone, email, and face-to-face interactions.
  • Utilize strong time management skills, attention to detail, and organizational abilities to ensure timely completion of tasks.
  • Work collaboratively within a team environment to achieve sales and customer satisfaction goals.
  • Consult with customers to provide guidance on product selection and pricing, and identify opportunities for upselling.
  • Review customer proofs, notify customers when jobs are ready, and ensure a positive customer experience from initial engagement to completion.
  • Create accurate and timely job estimates, and maintain a high level of accuracy in job pricing and production.
  • Routinely resolve customer inquiries and complaints in a professional and courteous manner.
  • Maintain a proactive approach to customer service, and respond promptly to customer concerns and issues.
Requirements
  • Proven track record of customer service, project management, and sales experience.
  • Knowledge of printing, design, and signs is a plus.
  • Strong computer skills, with proficiency in production, design, and technology.
  • Ability to build and maintain customer trust and confidence.
  • Energetic, enthusiastic, and curious disposition, with a strong desire to learn and grow.
  • Strong analytical, written, and verbal communication skills.
  • Professional appearance and demeanor.
  • Strong organizational and time-management skills, with ability to prioritize tasks and meet deadlines.
Benefits
  • Sales commission and monthly bonus opportunity.
  • Health savings account and paid time off.
  • Matching 401K plan.
Work Schedule
  • 8 hour shift, day shift, weekdays.


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