Branch Support Associate

17 hours ago


Burlington, Vermont, United States Enterprise Holdings Full time

Job Summary

Enterprise Holdings is seeking a highly skilled and customer-focused individual to join our team as a Customer Assistance Representative Sr. This role is responsible for providing exceptional customer service, supporting branch operations, and ensuring a seamless rental experience for our customers.

Key Responsibilities

  • Provide high-level customer service through face-to-face interactions, phone calls, and email correspondence.
  • Assist customers with their rental needs, including answering questions, resolving issues, and providing information on rental terms and conditions.
  • Support branch operations by performing administrative tasks, such as data entry, reporting, and supply management.
  • Act as a backup for rental operations, including processing returns, checking in vehicles, and handling customer transactions.
  • Market the company's services and products to customers, while providing a safe and courteous experience.
  • Perform miscellaneous duties as assigned, including cleaning vehicles, maintaining equipment, and performing basic accounting functions.

Requirements

  • High school diploma or equivalent required.
  • Two years of college experience or at least two years of customer service experience.
  • Ability to operate a motor vehicle and possess a valid, unrestricted driver's license.
  • Ability to work a variety of shifts, including mornings, afternoons, and weekends.
  • Excellent communication and customer service skills.

What We Offer

  • Competitive hourly rate.
  • Opportunities for career advancement and professional growth.
  • Comprehensive training and development programs.
  • Employee discounts and benefits.

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