Automotive Repair Technician

6 days ago

Phoenix, Arizona, United States Penske Automotive Group Full time
Job Overview

The Flat Rate Technician is responsible for diagnosing and performing repairs on all vehicle components with efficiency, accuracy, and in accordance with dealership and manufacturer/factory standards.

Key Responsibilities
  • Perform vehicle inspections, troubleshooting, and testing to determine required or recommended repairs
  • Accurately diagnose malfunctions and perform the necessary repairs, including engine failures, mechanical and electrical systems malfunctions, and replacing parts and components as required
  • Examine assigned vehicle to determine if further safety or service work is required or recommended
  • Verify vehicle serviceability and ensure quality repairs the first time by conducting test drives and adjusting controls and systems as required
  • Contain costs by using warranty; evaluating service and parts options for repairs as required
  • Communicate with Service Advisor and/or Dispatcher if additional work is needed
  • Aid Service Writer as needed to write work orders, conduct test rides, interact with the customer, or in any other way necessary to guarantee customer satisfaction
  • Keep supplies ready by inventorying stock; placing orders and verifying receipt of parts and supplies
  • Maintain a clean, efficient work area and assist in keeping the shop neat and organized
  • Document all work performed and recommended on the repair order in accordance with operating procedures
  • Understand the terminology of the automobile business and keep abreast of technology changes
  • Follow all attendance and punctuality standards with adherence to timekeeping standards
Requirements
  • High school diploma or equivalent and two-year related experience or equivalent combination of education and experience
  • ASE Certification is preferred
  • Excellent communication skills, including the ability to listen to customers and determine how to assist them
  • Ability to work well in a team environment
  • Knowledge of automotive systems, tools, and repair processes
  • Outstanding attention to detail with a commitment to quality
  • Ability to use technical reference materials and technical manuals in written and online formats
  • Ability to communicate technical terms to non-technical audience
  • Ability to follow processes to ensure quality and safety
  • Effective time management skills and ability to prioritize
Work Environment

This position will primarily work in an automotive shop environment. The workspace is covered but may involve various weather conditions such as heat and cold as well as safety hazards due to the nature of work. May experience loud noise on a regular basis.

This position will require the employee to be standing for prolonged periods of time. This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis. This position involves repetitive motion. This position requires the ability to talk and hear.

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