Patient Care Coordinator
4 weeks ago
Are you a detail-oriented individual looking for a challenging role in an office environment? Beltone is seeking a Patient Care Coordinator to join our team. As the face of our practice, you will create an extraordinary patient experience by providing exceptional customer service and administrative support.
Key Responsibilities
- Perform general office and administrative duties, assisting the Hearing Care Practitioner with the patient process.
- Utilize the scheduling system to maximize test opportunities for the office.
- Actively call current, past, and potential patients through identified sources, tracking and reporting appointment results.
- Develop and assist the HCP in local marketing and sales activities, including sourcing new avenues for building community relationships and referrals.
- Responsible for professional answering incoming phone calls and messages, as well as follow-up activities with patients.
- Process and document clinic forms accurately to ensure HIPAA and State law compliance.
- Reconcile cash balance and manage Account Receivables, including making bank deposits.
- Maintain a clean and welcoming office and work environment.
- Willingness to be trained.
- High School diploma or equivalent is required.
- 2 years office experience is preferred.
- 2 years customer service experience preferred.
Beltone is America's Best Hearing Care Retailer and Best Customer Service provider according to Newsweek (2022, 2023, 2024). We value our employees and create a positive work environment. We are an Equal Opportunity Employer.
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