Patient Care Coordinator

4 weeks ago


Union, Kentucky, United States Beltone Full time
Patient Care Coordinator Opportunity

Are you a detail-oriented individual looking for a challenging role in an office environment? Beltone is seeking a Patient Care Coordinator to join our team. As the face of our practice, you will create an extraordinary patient experience by providing exceptional customer service and administrative support.

Key Responsibilities
  • Perform general office and administrative duties, assisting the Hearing Care Practitioner with the patient process.
  • Utilize the scheduling system to maximize test opportunities for the office.
  • Actively call current, past, and potential patients through identified sources, tracking and reporting appointment results.
  • Develop and assist the HCP in local marketing and sales activities, including sourcing new avenues for building community relationships and referrals.
  • Responsible for professional answering incoming phone calls and messages, as well as follow-up activities with patients.
  • Process and document clinic forms accurately to ensure HIPAA and State law compliance.
  • Reconcile cash balance and manage Account Receivables, including making bank deposits.
  • Maintain a clean and welcoming office and work environment.
Requirements
  • Willingness to be trained.
  • High School diploma or equivalent is required.
  • 2 years office experience is preferred.
  • 2 years customer service experience preferred.
About Beltone
Beltone is America's Best Hearing Care Retailer and Best Customer Service provider according to Newsweek (2022, 2023, 2024). We value our employees and create a positive work environment. We are an Equal Opportunity Employer.
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