Customer Service Agent at State Farm Insurance

7 days ago


Charlottesville, Virginia, United States State Farm Insurance Full time
About the Role

We are seeking a highly motivated and organized Customer Service Representative to join our team at State Farm Insurance. As a member of our team, you will be responsible for providing exceptional customer service and support, ensuring that our customers' needs are met promptly and efficiently.

Key Responsibilities:

  • Assist customers with inquiries, complaints, and policy changes
  • Provide accurate and timely information regarding insurance products and services
  • Process policy applications, renewals, and cancellations
  • Handle billing and payment inquiries
  • Resolve customer issues and complaints in a professional and efficient manner
  • Collaborate with team members to ensure customer satisfaction
  • Maintain accurate customer records and update information as needed
  • Follow company policies and procedures to ensure compliance with insurance regulations
  • Stay updated on industry trends and changes in insurance policies
  • Continuously improve knowledge and skills through training and development opportunities

Requirements:

  • Bachelor's degree or equivalent experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Proficiency in software applications relevant to the job

Why Work with Us?

  • We offer an estimated salary range of $45,000 - $65,000 per year
  • We have a comprehensive benefits package, including medical, dental, and vision insurance
  • We offer generous paid time off and holidays
  • We provide opportunities for career growth and advancement


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