Front Office Associate

3 days ago


Coon Rapids, Minnesota, United States Center For Diagnostic Imaging Full time
Front Office Associate

Radiology Services is seeking a highly skilled and detail-oriented Front Office Associate to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient care and support to our patients and referring professionals.

Key Responsibilities:
  • Registration: Greet and check-in patients scheduled for imaging services, register demographic information, and process payment plans and copays.
  • Phone Handling: Answer phones and handle calls in an efficient and friendly manner, fielding calls appropriately for center associates and acting as a liaison between technologists and patients.
  • Office Maintenance: Maintain the front office lobby area, straighten magazines, organize coffee supplies, and assist with general office clean up.
  • Supply Management: Order office supplies as needed and maintain a supply of patient information sheets.
  • Electronic Interfaces: Push imaging via electronic interfaces and complete confirmation calls to provide preparation instructions to patients.
  • Insurance Verification: Verify patient insurance and pre-certify exams with the patient's insurance company.
  • Release of Information: Handle release of information requests for patients, referring offices, other medical facilities, attorneys, and insurance companies, following company guidelines.
  • Scheduling: Arrange transportation, interpreters, and hotel accommodations for patients when necessary, enter and submit patient exam orders, and verify orders match exam schedules.
Requirements:
  • High school diploma or equivalent.
  • Working knowledge of Microsoft Office.
  • 1-2 years of customer service experience.
  • Proficient with using computer systems and typing.

Radiology Services is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. We bring brilliance to health and wellness, and we're looking for talented individuals to join our team.



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