Optical Sales Associate
2 months ago
Job Summary:
Shopko Optical is seeking a Part-time Optical Sales Associate to provide excellent customer service and patient care in the selection, ordering, and dispensing of eyewear.
Key Responsibilities:
- Provide exceptional customer service and patient care in the selection, ordering, and dispensing of eyewear.
- Analyze patient eyewear needs and recommend specific lenses, lens coatings, and frames to satisfy patient needs.
- Assist patients in selecting frames according to style and color, ensuring frames are coordinated with facial and eye measurements and optical prescriptions.
- Order and dispense eyewear accurately and professionally.
- Assist patients with proper frame repairs and adjustments.
- Show patients how to insert, remove, and care for their contact lenses.
- Assist Optometrist with case histories and screenings.
Business and Operational Standards:
- Maintain a complete knowledge of third-party plans and claims.
- Explain promotions and special lens offerings to patients and customers.
- Balance accounts.
- Prepare work orders containing specific instructions for Optical Lab.
- Process medical billing information.
- Ensure proper merchandising of frame inventory.
Requirements:
- High School Graduate or equivalent.
- Maintain license as required by state.
- To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules.
- Previous experience in an office and/or optical dispensing is preferred.
- Able to handle multiple customer interactions/phone calls at a time.
- Able to work with patient eyewear needs including analyzing prescriptions, repairs, and adjustments and lifestyle dispensing.
Essential Functions & Work Requirements:
- Ability to effectively communicate at all levels within the organization through written and two-way verbal communication.
- Able to read and write at a high school graduate level.
- Able to sit or stand for extended periods of time.
- Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.).
- Ability to lift 10 to 20 pounds.
- Ability to see (Near, Distance, Color, and Depth Perception).
- Manual and finger dexterity, as well as hand/arm steadiness.
- Able to grip and hold items.
- Good eye and hand coordination.
- Able to operate a cash register, various optical equipment, and tools.
- Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines.
- Able to travel independently to support Company objectives and personal development.
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