Sales Team Lead

3 weeks ago

Burbank, California, United States Carters Full time
About Carter's

Carter's is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet brands. We're a leader in the industry, providing quality products and lasting careers for our team members.

Job Summary

We're seeking a Part-Time Sales Manager to join our team. As a Sales Manager, you'll be the first face of the brand for growing families, congratulating new parents and grandparents, and introducing our new baby essentials. You'll foster a welcoming and inclusive environment, value and optimize skills and talents, and continually educate yourself and your team on product styles, features, and benefits.

Responsibilities
  • Become a product and brand expert to help families navigate every moment from preemie to size 14
  • Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
  • Maintain a genuine customer focus on the sales floor
  • Foster a positive, safe, and inclusive environment for employees and customers
  • Consistently model service standards and omni-channel experience while coaching others to success
  • Lead and execute an assigned business focus area through planning and detailed follow through
  • Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution
  • Utilize customer feedback to identify areas of opportunity to implement actions to drive results
  • Build customer loyalty through Company sponsored programs, including credit
  • Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager
  • Recognize exceptional performance through positive reinforcement and appreciation
  • Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls
Requirements
  • A positive and solutions-oriented mindset
  • Effective and professional verbal and written communication skills
  • The ability to manage multiple tasks at once
  • Proficient Computer and technology skills (Outlook, Excel, Web navigation, etc.)
  • A variety of skills and experiences
  • A high school diploma or GED
What We Offer
  • Schedules that fit your life
  • Benefits and perks that make life better, including part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more
  • The Advance You Program helps earn a GED or a bachelor's degree tuition-free or learn English as a second language
  • The opportunity to learn and build skills and grow as an individual
  • Development programs to help you grow in your current role and beyond
About Carter's Careers

Carter's is an Equal Opportunity and Affirmative Action employer. We're committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

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