Lead Team Member
1 day ago
About the Role
Tender Greens is seeking a motivated and customer-focused Front of House Lead to join our team. As a Front of House Lead, you will be responsible for delivering exceptional customer service, ensuring a seamless dining experience, and supporting the management team in maintaining a high-performing restaurant environment.
Key Responsibilities
- Act with integrity, honesty, and knowledge that promote the culture and values of Tender Greens.
- Follow operational policies and procedures to ensure accurate order entry and guest payments.
- Deliver customer service to all guests, ensuring they are served quickly, efficiently, and in a pleasant manner.
- Anticipate guests' needs by demonstrating a positive attitude and providing menu recommendations.
- Assist in handling guest complaints and escalating to management timely and appropriately.
- Support management by stepping into the Expo station during rush periods.
- Verify catering orders are fulfilled accurately and on time.
- Assist management with Point-of-Sales functions, such as comps and voids.
Requirements
- 1+ year of work experience in a high-volume restaurant or retail environment.
- Must be 18 years of age or older.
- A warm, authentic, helpful, and efficient nature.
- Excellent communication and an outgoing personality.
- Demonstrate ability to take initiative and be a results-oriented individual.
- Proactive and resourceful in solving problems and working under pressure.
- Must be available to work some nights and weekends, minimum 20 hours a week.
What We Offer
Hourly rate: $16.65 + tips. A dynamic and supportive work environment, opportunities for growth and development, and a chance to be part of a team that is passionate about delivering exceptional customer experiences.
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