Personal Lines Account Manager

3 days ago


New Bern, North Carolina, United States Independent Insurance Agents of North Carolina Full time
Job Title: Personal Lines Account Manager

At Flatlands Jessup Insurance Group, we are seeking a highly skilled Personal Lines Account Manager to join our team. As a key member of our team, you will be responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism.

Responsibilities:
  • Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, as well as administrative duties such as answering phones, greeting visitors and assisting with mail.
  • Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
  • Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
  • Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
  • Actively solicit increases in coverage or rounding out accounts at every service contact.
  • Actively network and solicit new business.
  • Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
  • Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
Qualifications:
  • Hold NC insurance license and prefer a minimum of two years personal lines insurance account management experience as well as hold a Bachelor's Degree or comparable work experience.
  • Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
  • Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as possess excellent math and reading skills to accurately perform simple calculations.
  • Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
  • Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
  • Technology and Computer proficiency including agency management systems.
Benefits/Perks:
  • Competitive Pay
  • Professional Development
  • Job Stability in a growing industry

We are a trusted source of guidance for individuals and business owners dealing with the complexity of insurance needs. We help you navigate the waters and give you the bearings needed while you focus on your whole world. With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day. If you're looking for a career that offers flexibility, job stability, strong compensation, and more, then you've come to the right place. Working at Flatlands Jessup Insurance Group is a great career choice.


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