Customer Service Representative
1 week ago
The St. Louis Jewish Community Center (the J) is a renowned organization that has been delivering exceptional health and cultural experiences for the community for over 140 years. As a valued member of our team, you will enjoy a range of benefits including a complimentary membership.
Estimated Salary: $40,000 - $50,000 per year
About the Job:
We are seeking an experienced Customer Service Representative to provide excellent support to internal and external agency constituents. This role involves assisting visitors and members, ensuring their safety and well-being throughout the facilities, and facilitating campus tours. The ideal candidate will possess excellent communication skills, be able to multi-task in a busy environment, and have prior customer service experience. We also offer flexible scheduling with night, weekend, and holiday shifts available.
Key Responsibilities:
- Check members in efficiently and direct guests to the Sales Team.
- Engage with guests to convert them into members, facilitate campus tours, and process applications.
- Answer multi-line telephone system calls, addressing inquiries about programs, classes, and center operations.
- Accept reservations and registrations for classes, services, and courts.
- Clean workspace and equipment regularly and report any issues to supervisors.
Requirements:
- High School Diploma or equivalent.
- Current CPR Certification for the Professional Rescuer, First Aid, and AED.
- Prior customer service and sales experience desired.
- Ability to prioritize tasks in a fast-paced environment and communicate effectively with various audiences.
- Strong interpersonal and communication skills with a focus on customer satisfaction.
Benefits:
This role offers a comprehensive benefits package, including a complimentary membership to the St. Louis Jewish Community Center. Additionally, we provide opportunities for professional growth and development, as well as a collaborative work environment.
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