Customer Service Representative

3 days ago


Saint Louis, United States Hustle Notice Biz Full time
Customer Service Representative

Department: Bold MK

Employment Type: Full Time

Location: Saint Louis

Compensation: $17.45 - $24.00 / hour

Description

Job Title: Customer Service Representative

Location: Saint Louis, MO
Job Type: Full-Time

Job Description: We are seeking a motivated and dedicated Customer Service Representative to join our team. The ideal candidate will have a passion for helping customers, providing excellent service, and contributing to the smooth operation of our customer support processes. As a Customer Service Representative, you will be the first point of contact for customers, assisting with inquiries, resolving issues, and ensuring an overall positive experience.

Key Responsibilities
  • Respond to customer inquiries via phone, email, chat, or social media in a professional and timely manner.
  • Resolve customer issues or concerns, providing clear solutions and following up as necessary.
  • Process orders, returns, and exchanges while maintaining a high level of accuracy and attention to detail.
  • Offer product or service information to customers, assisting them in making informed decisions.
  • Collaborate with other departments to resolve customer complaints or escalate issues when necessary.
  • Maintain detailed and accurate records of customer interactions in the company's CRM system.
  • Ensure customer satisfaction and promote a positive company image.
  • Meet or exceed individual and team performance goals and targets.

Skills, Knowledge and Expertise
  • High school diploma or equivalent; further education is a plus.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle stressful situations with professionalism and patience.
  • Proficiency in Microsoft Office Suite and experience with CRM systems.
  • Positive attitude, strong work ethic, and willingness to learn.

Benefits
  • Competitive salary and potential bonuses.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Opportunities for professional development and career growth.
  • Supportive team environment.


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