Customer Service Representative
3 days ago
Department: Bold MK
Employment Type: Full Time
Location: Saint Louis
Compensation: $17.45 - $24.00 / hour
Description
Job Title: Customer Service Representative
Location: Saint Louis, MO
Job Type: Full-Time
Job Description: We are seeking a motivated and dedicated Customer Service Representative to join our team. The ideal candidate will have a passion for helping customers, providing excellent service, and contributing to the smooth operation of our customer support processes. As a Customer Service Representative, you will be the first point of contact for customers, assisting with inquiries, resolving issues, and ensuring an overall positive experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or social media in a professional and timely manner.
- Resolve customer issues or concerns, providing clear solutions and following up as necessary.
- Process orders, returns, and exchanges while maintaining a high level of accuracy and attention to detail.
- Offer product or service information to customers, assisting them in making informed decisions.
- Collaborate with other departments to resolve customer complaints or escalate issues when necessary.
- Maintain detailed and accurate records of customer interactions in the company's CRM system.
- Ensure customer satisfaction and promote a positive company image.
- Meet or exceed individual and team performance goals and targets.
Skills, Knowledge and Expertise
- High school diploma or equivalent; further education is a plus.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations with professionalism and patience.
- Proficiency in Microsoft Office Suite and experience with CRM systems.
- Positive attitude, strong work ethic, and willingness to learn.
Benefits
- Competitive salary and potential bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
- Supportive team environment.
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